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About the Role
As a Major Case Specialist, Specialty Liability, you are responsible for investigating, evaluating, reserving, negotiating, and resolving the office and/or department's most complex, high-exposure, and highest-severity injury and/or property damage claims within appropriate authority and oversight. You will serve as an expert technical resource to claim professionals, business partners, customers, and other stakeholders. This role is eligible for a sign on bonus.
Responsibilities
- Independently manage an active caseload of injury and/or property damage claims and litigation from first notice of loss through resolution within level of authority.
- Handle high complexity injury and/or property damage claims which includes coverage disputes and contractual indemnity issues.
- Conduct detailed investigations to gather evidence, assess liability and determine extent of damages and establish appropriate reserves.
- Evaluate claim information and documentation to make informed decisions regarding coverage and resolutions.
- Engage in negotiations with claimants, legal representatives, and other parties to achieve fair and equitable resolutions.
- Develop and execute advanced resolution strategies and coordinate internal and external resources to conduct comprehensive claim investigations and evaluations.
- Prepare and present detailed reports on claim status, trends and outcomes to senior management.
- Work closely with legal, underwriting, and other departments to ensure coordinated claim handling.
- Partner with Counsel to develop, direct, and execute litigation management strategies.
- Maintain comprehensive and accurate records of all claim activities, communications, and decisions.
- Identify areas in which we can improve or enhance current best practices and offer creative solutions.
- Adapt to new technology implementations, system upgrades, and digital tool rollouts, particularly in the areas of AI while maintaining productivity and service quality.
- Acquire and maintain relevant Insurance License(s) to comply with state and Travelers’ requirements within three months of starting the job.
- May require travel, including overnight stays, to attend mediations, trials, arbitration, etc.
- Perform other duties as assigned.
Requirements
- Bachelor’s Degree.
- Five plus years of complex, bodily injury claim and litigation experience.
- Active adjuster license, where required by state law.
- Experience with claims management and estimating software, with advanced skills in Microsoft Office and enterprise technology systems and platforms.
- Exceptional written and verbal communication skills with the ability to understand, synthesize, interpret, and convey complex information in a simplified manner to multiple stakeholders.
- Demonstrated ability to make independent decisions and handle complex claims, evaluate severe losses, and negotiate settlements strategically.
- Exceptional customer service skills; demonstrated ability to manage relationships with key stakeholders while delivering a consistently positive experience.
- Exceptional attention to detail and organizational skills with the ability to manage a high-volume workload and prioritize effectively.
- Expert-level negotiation and conflict resolution skills with the ability to apply strategic claim handling practices.
- Ability to manage stress, navigate difficult situations, and maintain composure and professionalism under pressure while always taking accountability for decisions.
- Expert level knowledge of insurance principles, policy language, exclusions, and ISO forms with thorough understanding of business line products.
- Strong understanding of state and federal insurance regulations, fair claims practices legislation, and legal requirements, with the ability to apply this knowledge to complex claims.
- Ability to quickly learn from experience and apply it to new situations with speed and flexibility.
- High School Diploma or GED.
- Four years of bodily injury liability, property damage liability, or comparable claim related experience.
Skills
- Claims management
- Estimating software
- Microsoft Office
- Enterprise technology systems and platforms
- Written communication
- Verbal communication
- Customer service
- Negotiation
- Conflict resolution
- Strategic claim handling
- Insurance principles
- Policy language
- ISO forms
- Business line products
- State and federal insurance regulations
- Fair claims practices legislation
- Legal requirements
- AI technology
Work Type
- Full-time
Experience Level
- Five plus years of complex, bodily injury claim and litigation experience
- Four years of bodily injury liability, property damage liability, or comparable claim related experience
Education Level
- Bachelor’s Degree
- High School Diploma or GED
Salary/Compensations
- $104,000.00 - $171,700.00
Benefits
- Health Insurance
- 401(k) match
- Student loan debt program
- Pension Plan
- Paid Time Off
- Company Holidays
- Wellness Program
- Mental health program
- Volunteer Encouragement
- Matching Gift and Volunteer Rewards program
About the Company
- Taking care of our customers, our communities and each other. That’s the Travelers Promise.
- By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years.
- Join us to discover a culture that is rooted in innovation and thrives on collaboration.
- Imagine loving what you do and where you do it.
Equal Opportunity
- Travelers is an equal opportunity employer.
- We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
- In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
- If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
- Travelers reserves the right to fill this position at a level above or below the level included in this posting.