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About the Role

We are seeking a Pension Analyst, Employer Services, to serve as a key point of contact for employers participating in the CAAT Pension Plan. In this role, you will provide technical guidance and day-to-day support to ensure accurate and efficient plan administration. You will also contribute to critical processes such as contribution reconciliation, annual member data collection, and member statement preparation.

Responsibilities

Serve as the primary point of contact for a portfolio of assigned employers, providing day-to-day technical support and guidance on plan administration.
Build and maintain strong employer relationships through regular check-ins, including monthly status meetings to track progress, resolve issues, and ensure high client satisfaction.
Deliver structured education and training sessions to employers to support understanding of plan rules, processes, and tools.
Support the reconciliation of pension contributions and perform data analysis to ensure accuracy, compliance, and timely resolution of discrepancies.
Collaborate on system updates and identify opportunities to streamline and enhance the effectiveness of pension administration workflows.
Participate in the annual data collection process and contribute to the preparation and validation of annual member statements.
Work closely with colleagues in Employer Services to review service deliverables, controls, and operational processes, identifying areas for continuous improvement.
Maintain up-to-date knowledge of plan provisions, legislative requirements, and internal policies to ensure accurate and compliant employer support.

Requirements

A College Diploma or University Degree in Finance, Business, or a related field.
At least two (2) years of experience in MEPP or public sector pension administration, or with an outsourcing service provider; with working knowledge of pension systems, plan texts, and applicable legislation.
Demonstrated experience managing employer or client relationships, including resolving issues, delivering presentations, and facilitating training sessions is considered a strong asset.
Proven ability to process a wide range of pension transactions, including terminations, retirements, deaths, transfers, buybacks, and year-end statements.
Strong analytical and mathematical skills, with hands-on experience in data analysis and working with pension contribution files.
Proficiency in Microsoft Excel and other Microsoft Office tools, with the ability to manage and interpret complex data sets.
Excellent communication and relationship-building skills, with the ability to manage competing priorities in a fast-paced environment.
Fluency in French is an asset.

Skills

Pension administration
Client relationship management
Data analysis
Microsoft Excel
Microsoft Office
Communication
Relationship-building
Problem-solving

Location

Remote
Hybrid

Work Type

Full-time

Experience Level

2+ years

Education Level

College Diploma
University Degree

Salary/Compensations

$73,200.00 - $86,100.00

Benefits

Opportunities to learn and master skills
Total Rewards program
Flexible work arrangements
Comprehensive benefits
Wellness incentives
Defined benefit pension plan
Collaborative environment

About the Company

At CAAT, we’re passionate about what we do and have a cultural spark in everything we do.
We are one of the fastest-growing pensions in the country.
We challenge the status quo, making a real impact on the hundreds of employers we serve.
We are driven by core values and a shared purpose, fierce champions for better retirement security, known for our can-do culture.
We believe innovation, passion, and purpose are ingredients for a great work environment.
We are committed to attracting and keeping great talent.
We are consistently recognized as one of ‘Canada’s Most Admired Corporate Cultures’, one of ‘Greater Toronto’s Top Employers’, and one of the ‘Best Places to Work’.

Equal Opportunity

CAAT Pension Plan is an equal opportunity employer, and we will accommodate any needs under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code.
Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested.
Should any applicant require accommodation through the application processes, please contact us at hr@caatpension.ca or call Human Resources at 416-673-9000 for assistance.
DEIB at CAAT means we respect and value the broadest range of experiences, geographies, gender, ethnicities, backgrounds, and perspectives as key elements of our culture.
Our vision is to provide an environment where employees can bring their best, professional, authentic, selves to work.