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About the Role
The Store Manager is a dynamic leader responsible for driving profitability, overseeing operations, and delivering exceptional customer experiences. They manage performance, staffing, training, payroll, and building maintenance while developing strategies to meet sales goals. Community involvement and hosting live music events are integral to fostering a fun, exciting atmosphere.
Responsibilities
- Lead and manage all store staff, ensuring accountability and high performance
- Set and achieve sales goals through planning and team engagement
- Provide coaching, feedback, and performance evaluations for employees
- Oversee hiring, training, and scheduling of staff
- Manage employee issues and grievances
- Ensure exceptional customer service and resolve escalated issues
- Analyze sales data to develop business strategies and report KPIs
- Maintain accurate inventory levels and manage stock counts
- Partner with Inventory Manager and Assistant Manager to maintain store presentation
- Support omni-channel sales and fulfillment processes
- Ensure daily operations, restocks, and store standards are consistently met
- Host monthly store events to boost sales and community presence
- Participate in open houses
- Attend local business organization meetings
- Foster relationships with local businesses and neighbors
- Seek out sponsorship for food and beverage
Requirements
- People management experience is a must
- Must be able to develop, coach, and be transparent with employees while holding the team accountable to rules and conduct in a respectful and professional manner
- Professional appearance, must follow AVN presentation standards
- Flexible availability, including weekends and holidays
- Ability to kneel, bend, stoop, crouch, reach, climb, walk, and stand for long durations of time
- Ability to move and lift equipment and supplies of up to 30 pounds
Skills
- Strong communication
- Leadership
- Interpersonal skills
- Attention to detail
- Organizational ability
- Analytical skills
- Computer skills
Work Type
- Full-time
Experience Level
- 3-5 years of experience managing in a similar role
Benefits
- Medical, Dental, Vision
- Paid Time Off (PTO)
- Pet insurance
- 401K match
- Sales and retention incentive bonuses
- Employee Assistance Program (EAP)
- Monthly clothing allowance
- Generous employee discount
- Friends and family discount
- Free fitness classes at our Santa Monica RIDE studio
- Generous discount on all Dreamland events, food, and beverages
- Travel opportunities for national events, festivals, and store build-outs
About the Company
- Community involvement is integral to our culture at Aviator Nation.
Equal Opportunity
- Aviator Nation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
- This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.