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About the Role
The Shelter Resident Assistant provides support to shelter residents, helping to create a safe environment for clients. This role works alongside management, case managers, and intake coordinators to ensure paperwork completion and client needs are met for a successful stay.
Responsibilities
- Provide empathetic, compassionate, and non-judgmental assistance to families in crisis.
- Offer emotional support, actively listen, and build rapport with families.
- Assist, oversee, and implement daily shelter program and activities, including meal distribution, recreational programs, laundry room facilitation, programming, chores, room turnover, and other shelter activities.
- Assist with meal preparation, serving, and clean-up during designated meal times.
- Handle crisis situations calmly and efficiently, following established procedures.
- Work collaboratively with team members to address immediate concerns and ensure client safety.
- Enforce shelter rules and policies consistently and fairly.
- Maintain accurate and up-to-date records, including daily shift logs, incident reports, and rule violations.
- Communicate effectively with the shelter management team.
- Check email during every shift.
- Attend and participate in all mandatory meetings and trainings.
- Assist with intakes and discharges as necessary.
- Monitor facility, including answering phones, conducting rounds, and viewing cameras.
- Complete daily room inspections per shelter policies to ensure safety, cleanliness, and adherence to rules by clients.
- Turn over rooms when clients leave, including laundry and cleaning as necessary.
- Assist coworkers with responsibilities as needs arise.
- Perform other duties as requested to benefit clients and programs.
Requirements
- Minimum of High School Diploma/GED required.
- Strong communication and interpersonal skills, including working with those in crisis and vulnerable populations required.
- Basic computer skills required.
- Ability to obtain adult first aid/CPR certification.
- Ability to work in a changing and challenging environment.
- Must be able to occasionally lift loads of 30 pounds without assistance.
- Ability to sit, talk, and hear is required.
- Ability to climb stairs is essential.
- Employees are exposed to communicable diseases and are required to function around behavioral concerns.
- The employee may be asked to travel between sites or transport participants and may be exposed to outdoor elements.
Skills
- Communication skills
- Interpersonal skills
- Working with those in crisis
- Working with vulnerable populations
- Basic computer skills
- Adult first aid/CPR certification
- Calm handling of crisis situations
- Record keeping
- Team collaboration
Location
- Ithaca, NY
Work Type
- Part Time
- Onsite
Education Level
- High School Diploma/GED
Salary/Compensations
- $25.00 - $27.00 Hourly
Equal Opportunity
- All qualified applicants will be afforded equal employment opportunity and will be considered for employment without regard to race, creed, color, national origin, sex, sexual orientation, gender identity, age disability, protected veteran status, or marital status.