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About the Role

As a Sr Technical Specialist, Specialty Liability, you will manage and investigate complex claims, including customer contact, coverage determination, liability evaluation, damage assessment, reserve setting, and payment processing. You will utilize advanced expertise in claims management, investigation, coverage evaluation, and negotiation for timely and fair claim resolution. This role involves fostering positive relationships with customers and stakeholders on matters with significant litigation and extended resolution timelines, and mentoring other claim professionals.

Responsibilities

Independently manage an active caseload of injury and/or property damage claims and litigation from first notice of loss through resolution within level of authority.
Handle personal and/or business insurance high complexity liability claims with coverage disputes and contractual indemnity issues.
Gather and thoroughly investigate information by contacting all relevant parties to determine coverage, evaluate liability exposure, assess bodily injury and/or property damage, and establish appropriate reserves.
Provide timely and professional communication to customers, representatives, opposing counsel, third-party vendors, and internal stakeholders.
Develop and execute advanced resolution strategies and coordinate internal and external resources for claim investigations and evaluations.
Partner with Counsel to develop, direct, and execute litigation management strategies.
Manage multi-party negotiations with key stakeholders to achieve optimal claim resolutions within delegated authority limits.
Maintain accurate records of claim activity in claim management systems.
Identify areas for improvement in current best practices and offer creative solutions.
Adapt to new technology implementations, system upgrades, and digital tool rollouts, particularly in AI, while maintaining productivity and service quality.
Acquire and maintain relevant Insurance License(s) within three months of starting the job.
May require travel, including overnight stays, to attend mediations, trials, arbitration, etc.
Perform other duties as assigned.

Requirements

Bachelor’s Degree.
Four years of bodily injury claim and litigation experience.
Active adjuster license, where required by state law.
Experience with claims management systems.
Advanced skills in Microsoft Office and enterprise technology systems and platforms.
Excellent verbal and written communication skills with the ability to comprehend, synthesize, and clearly articulate complex information to multiple stakeholders.
Ability to analyze complex situations, exercise sound judgement, and make effective decisions independently.
Exceptional customer service skills; ability to proactively manage customer expectations, resolve escalated issues, and maintain trust throughout complex claims.
Strong attention to detail and organizational skills with the ability to manage a high-volume workload and prioritize effectively.
Advanced conflict resolution and negotiation skills; ability to manage disputed high-value claims, negotiate settlements, and coordinate with legal counsel.
Ability to manage stress, navigate difficult situations, and maintain composure and professionalism under pressure while always taking accountability for decisions.
Strong understanding of insurance principles and terminology, state and federal insurance regulations, fair claims practices legislation, and legal requirements.
Demonstrated ability to interpret, apply, and clearly articulate complex policy language, endorsements, exclusions to assess coverage and claim eligibility.
Ability to quickly learn from experience and apply it to new situations with speed and flexibility.
High School Diploma or GED.
Three years of bodily injury liability, property damage liability, or comparable claim related experience.

Skills

Claims management
Investigative techniques
Coverage evaluation
Settlement negotiation
Microsoft Office
Enterprise technology systems and platforms
Conflict resolution
Negotiation

Experience Level

Senior

Education Level

Bachelor's Degree
High School Diploma or GED

Salary/Compensations

$94,400.00 - $155,800.00

Benefits

Health Insurance
401(k) matching
Student loan debt program (Paying it Forward Savings Program)
Pension Plan
20 days Paid Time Off annually
Nine paid company Holidays
Wellness Program
Mental health program
Volunteer Encouragement (Matching Gift and Volunteer Rewards program)
Sign on bonus

About the Company

Taking care of our customers, our communities and each other.
Travelers has maintained its reputation as one of the best property casualty insurers in the industry for over 170 years.
Fosters a culture that is rooted in innovation and thrives on collaboration.

Equal Opportunity

Travelers is an equal opportunity employer.
We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the included level in this posting.