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About the Role
As a Claim Rep, General Liability, you will manage and investigate injury and/or property damage claims, including customer contact, coverage determination, liability evaluation, damage assessment, reserve establishment, and payment processing. This role requires professionalism, empathy, and efficiency in resolving claims while potentially training less experienced professionals.
Responsibilities
- Manage an active caseload of injury and/or property damage claims from first notice of loss through resolution within level of authority.
- Handle low to moderately complex personal and/or business insurance liability claims, including coverage disputes and contractual indemnity issues.
- Gather and investigate information by contacting relevant parties to determine coverage, evaluate liability exposure, assess damages, and establish appropriate reserves.
- Leverage internal resources as appropriate.
- Provide timely and professional communication to customers, opposing counsel, third-party vendors, and internal stakeholders.
- Negotiate claim settlements within authority and issue payments timely and accurately.
- Handle low complexity litigation.
- Maintain accurate records of claim activity in claim management systems.
- Adapt to new technology implementations, system upgrades, and digital tool rollouts, particularly in AI, while maintaining productivity and service quality.
- Acquire and maintain relevant Insurance License(s) within three months of starting the job.
- Perform other duties as assigned.
Requirements
- Bachelor’s Degree.
- Two years of liability, bodily injury or comparable experience.
- Active adjuster license, where required by state law.
- Experience with claims management systems.
- Advanced skills in Microsoft Office and enterprise technology systems and platforms.
- Excellent verbal and written communication skills.
- Ability to analyze situations, exercise sound judgment, and make effective decisions.
- Exceptional customer service skills and commitment to providing a positive experience.
- Ability to manage difficult conversations with empathy and professionalism.
- Strong attention to detail and organizational skills.
- Ability to manage a high-volume workload and prioritize effectively.
- Proven conflict resolution and negotiation skills.
- Ability to handle complex or disputed claims and negotiate settlements.
- Ability to manage stress, navigate difficult situations, and maintain composure under pressure.
- Strong understanding of insurance principles and terminology.
- Working knowledge of state insurance regulations, claim handling requirements, and fair claims practices.
- Demonstrated ability to comprehend and analyze policy language.
- Ability to quickly learn from experience and apply it to new situations with speed and flexibility.
- High School Diploma or GED.
- One year of bodily injury liability, property damage liability, or comparable claim related experience or successful completion of required Travelers Claim Representative training program.
Skills
- Claims management systems
- Microsoft Office
- Enterprise technology systems and platforms
- Verbal communication
- Written communication
- Analysis
- Judgment
- Decision-making
- Customer service
- Conflict resolution
- Negotiation
- Attention to detail
- Organization
- Time management
- Prioritization
- Stress management
- Policy analysis
Location
- Nationwide
Work Type
- Full-time
Experience Level
- Two years of liability, bodily injury or comparable experience
- One year of bodily injury liability, property damage liability, or comparable claim related experience
Education Level
- Bachelor’s Degree
- High School Diploma or GED
Salary/Compensations
- $67,000.00 - $110,600.00
Benefits
- Health Insurance from the first day of employment for employees and eligible family members.
- 401(k) matching contributions up to 5% of eligible pay.
- Student Loan Debt program: Travelers contributes to 401(k) when student loan payments are made.
- Pension Plan 100% funded by Travelers.
- Minimum of 20 days Paid Time Off annually.
- Nine paid company Holidays.
- Wellness Program with tools, discounts, resources, and access to free professional counseling services, health coaching, and other support.
- Volunteer Encouragement with a Matching Gift and Volunteer Rewards program.
About the Company
- Taking care of our customers, our communities and each other.
- Maintained a reputation as one of the best property casualty insurers in the industry for over 170 years.
- Culture rooted in innovation and thrives on collaboration.
Equal Opportunity
- Travelers is an equal opportunity employer.
- We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
- In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
- If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
- Travelers reserves the right to fill this position at a level above or below the level included in this posting.