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About the Role

The Capacity Program Advisor is responsible for overseeing and implementing processes, policies, outreach, communication, support, and education programs related to licensee health issues and assessment of incapacity, aligning with the Law Society’s public interest mandate, legislation, by-laws, and policies. This role serves as an information and strategic resource on licensee health to Professional Regulation, promoting a collaborative approach to addressing health-related issues for appropriate outcomes.

Responsibilities

Provides advice, guidance, and assistance in planning to Professional Regulation regarding licensee health issues, including licensee incapacity.
Develops, recommends, and implements training, policy, and effective approaches to the division's activities relating to licensee incapacity.
Establishes and maintains a framework, including the creation of effective and ongoing evaluation of investigative and monitoring processes.
Proactively identifies problems and opportunities and takes action to continuously improve related work processes.
Maintains up-to-date the “Capacity Resource Manual”, including related procedures, tools, and templates.
Develops and maintains a roster of health professionals who provide expert opinions to the Law Society regarding licensee health issues and assesses opinions for quality and timeliness.
Develops and maintains up-to-date training and orientation materials/programs.
Monitors the progress of capacity-related processes, participates in risk assessment, resolution of process deficiencies, and coaches division staff.
Conducts capacity-related training for Professional Regulation and other internal staff.
Establishes performance measures and targets to address consistency, quality, and efficiency of related processes.
Identifies and seeks out external expert resources to ensure necessary case-specific competencies are met.
Identifies where further investigation of issues is required, considering quality standards and the political and environmental context.
Conducts outreach, including recruitment and training of medical assessors.
Liaises with stakeholders, including Ontario Lawyers Assistance Program (OLAP), Ontario Bar Association (OBA)/Canadian Bar Association (CBA), and Homewood.
Provides related presentations.
Conducts relevant research, including research design, data collection, analysis, and reporting.
Maintains a current list of educational resources.
Assesses and reviews strategies and processes to enhance the effectiveness and efficiency of the Law Society’s oversight of licensee health matters.
Collaborates with management to develop and monitor standards and best practices in managing licensee health issues, focusing on risk management and setting priorities and targets.
Engages in continuous improvement with respect to standards and services provided to stakeholders.
Identifies emerging health issues affecting professionals, particularly substance use disorders, mental health disorders, and dementias.
Establishes and implements consistent, fair, and sound evidentiary policies and procedures.
Advises management and division members with respect to licensee health issues, including incapacity.
Participates in strategic planning and policy development relating to licensee health matters.
Contributes information and expertise to policy development initiatives in regulatory functions.
Makes recommendations on the development of policies and other initiatives to address health issues.
Monitors new and in-progress case files for trends and patterns and assesses their implications.
Serves as an information and strategic resource on licensee health to Professional Regulation and other Law Society staff.
Promotes an assistive, collaborative approach in dealings with licensee health related issues to produce appropriate remedial outcomes.
Conducts ongoing recruitment and training of medical assessors.
Liaises with stakeholders, including members of OLAP, OBA/CBA, and Homewood.

Requirements

Minimum of an advanced degree in Health Sciences or a related field of study or an LLB or JD with membership in good standing with the Law Society.
Minimum 7 years’ experience or equivalent in mental health services or a health regulatory environment.
At least two of these years should be in a project management and/or leadership capacity, directing the development and implementation of process improvements in a regulatory/adjudicative environment, and leading change management initiatives.
In-depth understanding of the Law Society’s mandate, services, legislation, and policies.
In-depth understanding, and continued research and analysis in legally complex matters.
Has current knowledge of related health resources and programs in the community.
Demonstrated knowledge base regarding health issues affecting professionals, particularly substance use disorders, mental health disorders, and dementias.
Broad understanding of technology, particularly applications of technical solutions to work processes and procedures in a regulatory/legal environment.
Thorough knowledge of project management principles and best practices, including group dynamics, alliance building, role modeling behavior, and building consensus among disparate perspectives and competing priorities.
Superior communication skills, both written and verbal.
Demonstrated high-level drafting skills (e.g., briefing notes, reports, undertakings).
Expressive and persuasive in both spoken and written language.
Reason through highly complex spoken and written information.

Skills

Microsoft Office Suite / 365 (Word, Excel, PowerPoint, etc.)
Project management principles
Change management
Communication skills
Drafting skills
Research and analysis
Stakeholder liaison

Location

Osgoode Hall

Work Type

Full-time

Experience Level

Minimum 7 years experience
2 years in project management/leadership

Education Level

Advanced degree in Health Sciences or related field
LLB or JD with Law Society membership

Benefits

Defined contribution pension plan
Health and dental benefits plan
Robust Employee and Family Assistance Plan (EFAP)

About the Company

At Law Society of Ontario we believe in the importance of a collaborative and supportive work environment that provides high quality and professional service to the public, lawyers and paralegals, and other stakeholders.
We value each member of our team and invest in your professional learning and development.
We provide access to the resources needed to support professional growth, mental health and well-being is a priority.
Our competitive compensation package includes a defined contribution pension plan, health and dental benefits plan and a robust Employee and Family Assistance Plan (EFAP).
Our progressive employment policies, high levels of employee engagement and the impressive architecture and beautiful grounds of the historic Osgoode Hall, there are many reasons to work at the Law Society.
We hope you will consider joining the Law Society!

Equal Opportunity

The Law Society of Ontario values and respects diversity. We are committed to creating an accessible, barrier-free and inclusive workplace in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).
Please make any requirement you may have for accommodation during the recruitment process known when contacted.
If you are unable to apply to this position due to the requirement for an accommodation of any kind, please email us at recruitment@lso.ca or call 416-947-3475.
The Law Society of Ontario does not use Artificial Intelligence (AI) tools to screen, assess, or select applicants during the hiring process at present.