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About the Role
The Loss Prevention Manager's primary responsibility is to prevent the loss of company property while maintaining a safe business environment. This role involves developing, implementing, assessing, and maintaining effective internal and external loss prevention programs and associates for the store.
Responsibilities
- Research and identify theft trends by partnering with nearby businesses and city authorities.
- Develop and implement theft prevention, safety, and inventory management programs to promote shortage awareness.
- Oversee Electronic Article Surveillance (EAS), access control systems, CCTV, and product protection programs.
- Conduct daily assignments, audits, investigations, surveillance, and apprehensions in compliance with company guidelines.
- Testify in court as needed.
- Communicate audits and policy updates to store management.
- Maintain detailed records of reports, incidents, and actions.
- Review and improve Standard Operational Procedures (SOPs) for safety and shortages.
- Conduct regular store inspections to ensure compliance with company and state policies.
- Build a culture of honesty and integrity within the store and corporate offices.
- Recruit and oversee training programs for Detectives and Visual Security Officers.
- Conduct new hire orientation.
- Develop customer service awareness among the team.
- Deliver performance reviews and partner with Loss Prevention and HR for disciplinary issues.
Requirements
- Strong verbal and written communication, and interpersonal skills.
- Ability to work independently and adopt a hands-on approach as needed.
- Education in Loss Prevention or Prior Experience in Loss Prevention, Security, or Law Enforcement.
- New York State Security License; 8 and 16 hours.
- Knowledge of CCTV Surveillance, alarms, and apprehension techniques.
- Knowledge of Microsoft programs (Word, Excel, Outlook, etc.).
Skills
- Loss Prevention
- Security
- Law Enforcement
- CCTV Surveillance
- Alarms
- Apprehension techniques
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Communication
- Interpersonal skills
- Investigation
- Auditing
- Training
- Customer service
Location
- On site
Work Type
- Full-time
Experience Level
- Manager
Education Level
- Loss Prevention education or prior experience
Salary/Compensations
- $75-80K
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Paid vacation
- 401k plan