Host at Margaritaville Times Square | NY, US | Rezi

Host at Margaritaville Times Square

Host

Margaritaville Times Square · NY, US

3 weeks ago

Host

Margaritaville Times Square · NY, US

24 days ago
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About the Role

Responsible for greeting customers, checking identification, controlling the flow of traffic, and maintaining guest areas.

Responsibilities

  • Handles initial and final contact with all guests, greeting them in a positive, professional, and welcoming manner.
  • Provides information and conversation while guests are waiting and seated.
  • Introduces guests to their server.
  • Accommodates guests with special requests.
  • Maintains positive guest satisfaction by answering questions, handling complaints, and providing item suggestions.
  • Quotes accurate wait times and maintains an efficient waitlist.
  • Directs guests to the proper waiting area.
  • Coordinates guest movement within the food service area using a table management system.
  • Maintains organization of the host stand and keeps supplies stocked.
  • Answers telephone calls and related questions.
  • Maintains cleanliness around the front facade of the building and guest restrooms.
  • Monitors and stocks restroom supplies.
  • Assists management in training new staff members.
  • Completes opening, running, and closing duties as assigned.
  • Maintains a high level of knowledge regarding company products and happenings.
  • Notifies manager/supervisor of low inventory and recommends new inventory.
  • Performs other duties and tasks as assigned.
  • Adheres to responsible alcohol service policies.
  • Understands and utilizes all safety and sanitation practices.
  • Adheres to all company policies and procedures.

Requirements

  • One year in a guest service position preferred.
  • Previous experience in a food and beverage environment helpful.
  • Good written and verbal communication skills.
  • Ability to interact professionally with other departments and outside contacts.
  • Ability to complete a heavy workload and handle multiple tasks in a fast-paced environment with minimal supervision.
  • Good judgment and decision-making abilities.
  • Must be able to work in a fast-paced, high energy, and physically demanding environment.
  • Must be able to spend 100% of working time standing, walking, and reaching.
  • Must be able to push, pull, and lift objects.
  • Must be able to feel or grasp objects of different size and shape.
  • Must be able to maintain body equilibrium to prevent falling.
  • Required to use physical capabilities including climbing.
  • Must be able to carry loads greater than 35 pounds and exert up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently.
  • Must be able to communicate clearly with guests in the primary language of the restaurant (Primarily English).
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to effectively present information and respond to questions from groups of managers, clients, and guests.
  • Ability to express or exchange ideas or instructions by the spoken word.
  • Ability to add, subtract, multiply, and divide in all units of measure.

Skills

  • Guest service
  • Food and beverage environment experience
  • Written communication
  • Verbal communication
  • Professional interaction
  • Workload completion
  • Multitasking
  • Minimal supervision
  • Judgment
  • Decision-making
  • Physical stamina
  • Standing
  • Walking
  • Reaching
  • Pushing
  • Pulling
  • Lifting
  • Grasping
  • Climbing
  • Clear communication
  • Reading comprehension
  • Presentation skills
  • Active listening
  • Mathematical skills

Work Type

  • Full-time

Experience Level

  • One year in a guest service position preferred

Education Level

  • High school degree or GED preferred

Benefits

  • Weekly Pay
  • Staff Member discounts
  • Tuition Reimbursement
  • Fun upbeat working environment
  • Career Growth
  • 401K Matching
  • Paid time off

About the Company

  • Margaritaville and Landshark is a warm and inviting place where people from all walks of life come together to create paradise.
  • We offer an exciting employment experience where creating and delivering fun and escapism for our guests is the goal we seek to exceed every day.
  • We are one of the top employers due to our competitive wages, benefits packages, and the opportunity to advance your career and be part of the team.
  • 90% of our team members say, "I Love My Job" and 92% say they are proud to work for Margaritaville and Landshark.