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Don't guess if your resume is good enough.
See how it scores against the VIP Corporate Travel Agent (US-Based, Remote) posting at Encore Travel — free, in seconds.
About the Role
As a VIP Corporate Travel Agent, you manage new bookings and changes across air, hotel, rail, and car for Encore's most demanding travel clients. This role focuses on building relationships and anticipating traveler needs, rather than just booking. You will handle sensitive information with care and ensure all reservations comply with client travel policies and traveler expectations.
Responsibilities
- Manage new bookings and changes for air, hotel, rail, and car.
- Handle name changes, date shifts, and itinerary rebuilds.
- Manage sensitive and private information with care.
- Ensure all reservations comply with client travel policies and traveler expectations.
- Book and rebuild international air, hotel, rail, and car reservations.
- Utilize loyalty programs relevant to the traveler.
- Complete document verification and pre-check for every traveler.
- Advise on entry requirements.
- Learn and apply each traveler's preferences across all bookings.
- Offer relevant services, such as hotel suggestions for business trips.
- Serve as a resource to colleagues, answering questions and sharing best practices.
- Manage multiple complex or dedicated accounts simultaneously.
Requirements
- Extensive travel industry experience (20+ years).
- Demonstrated expertise in US domestic travel, international itineraries, fare rules, and loyalty program mechanics.
- Fluent written and verbal communication skills in English.
- Advanced, current knowledge of travel industry rules and processes, including document requirements and entry rules.
- Soft skills to guide a traveler to resolution efficiently.
- Persuasive and precise writing skills for communication with colleagues and other teams.
- Strong customer orientation to build lasting relationships with travelers.
- Willingness to take ownership of and correct mistakes without prompting.
- Organizational discipline to manage multiple complex accounts without missing details.
- Ability to meet service level agreements on every interaction.
- Formal travel school training (asset).
- Prior experience supporting dedicated or high-complexity accounts (asset).
- Deep knowledge of US-based corporate travel programs and compliance requirements (asset).
Skills
- International travel booking
- Domestic travel booking
- Fare rules
- Loyalty program mechanics
- Travel industry rules and processes
- Document verification
- Entry requirements
- Customer relationship management
- Organizational skills
- Communication skills
- Writing skills
Location
- Remote
- US-based
Work Type
- Fully remote
Experience Level
- 20+ years of travel industry experience
About the Company
- For 40 years, Encore Corporate Travel has helped CFOs, CPOs, and travel leaders reimagine business travel—simpler, smarter, and more personal.
- Offers 24/7 Traveler Services, proprietary technology, proactive program management, and integrated Meetings & Events.
- A proudly woman-owned, independent company that moves fast, solves harder problems, and grows with intention.
- Known for personalized service.