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About the Role

We are seeking a Field Service Mechanic to join our fast-growing team. This individual should be able to maintain confidentiality and have high level of mechanical aptitude. This candidate must be safety orientated, analytical, perceptive, with a critical thinking mindset. The individual should have effective communication skills and be self-motivated.

Responsibilities

Setting up new equipment and ensuring it operates correctly.
Performing proactive service checks and preventative maintenance to keep equipment in optimal working condition.
Diagnosing and fixing issues with malfunctioning equipment.
Identifying problems and implementing solutions to restore equipment functionality and reduce downtime.
Providing technical support and guidance to customers, ensuring they understand how to use and maintain their equipment.
Keeping detailed records of services performed, assets used, and customer interactions.
Frequently going to various customer sites to provide on-site service.
Continual learning and development in the body of knowledge through FirstCall Academy, to ensure we set the bar for skill level in the industry.
Elite level of customer service, to ensure we continue to be the FirstCall our customers make for their HVAC and mechanical needs.

Requirements

Experience with Rotating and/or Reciprocating equipment.
Humble – Communicate and listen to other team members.
Curious – Wants to learn and willing to be coached.
Self-reflective – Willing to analyze self-performance and look for opportunities to improve.
Excellent communication and interpersonal abilities.
Ability to work in a fast-paced and dynamic environment.
Must be able to meet the physical demands of the role, including lifting 50 pounds and performing tasks that require extended periods of bending, kneeling, and standing.
Work overtime, weekends, and holidays, as required.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimal numbers.
Ability to compute rate, ratio, and percent and to draw and interpret graphs.
Ability to discern between tasks to determine how best to accomplish goals and organize task/people assignments to get results in a timely way.
Ability to figure out processes and simplify them in order to maximize workflow.
Regularly required to use their hands.
Frequently required to stand, walk, and sit.
Continually required to climb or balance and stoop, kneel, crouch, or crawl.
Must regularly lift and/or move up to 75 pounds.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth vision, and the ability to adjust focus.

Skills

Mechanical aptitude
Safety orientation
Analytical skills
Perceptive
Critical thinking
Effective communication
Self-motivated

Location

KATS - Wellsville, NY
Remote - USA

Work Type

Remote
Fully remote
Travel required

Experience Level

Entry

Salary/Compensations

$25.00 - $35.00 Hourly

Benefits

Competitive Weekly Pay
Comprehensive Healthcare Coverage - Medical, Dental, Vision, + More (Includes some 100% Company-paid plans)
401(k) Retirement Savings Plan with a 5% match
Life Insurance
Short & Long-Term Disability
Up to 4 weeks of Paid Off
9 Paid Holidays + Veterans Day for Veterans
Company-sponsored education and career advancement programs like the FirstCall Academy, the Learning & Education Assistance Program (LEAP), and the FirstCall Progression Program
Generous Referral Bonus of $2,500 per referral
Company vehicle or allowance
Mobile phone or phone allowance
Uniforms
Work boot allowances

About the Company

KATS is a rotating equipment service and maintenance company serving customers across the United States.
Founded in 2022, KATS partnered with FirstCall Mechanical in 2025.
FirstCall Mechanical is a leading provider of commercial and industrial HVAC, building controls, electrical, and plumbing services.
FirstCall serves a wide array of facility and customer types, including distribution centers, industrial plants, universities, airports, healthcare facilities, self-storage units, and more.
With approximately 700 employees across Ohio, New York, Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, and Texas, FirstCall is committed to building durable partnerships.
The company is actively expanding its operations nationwide and partnering with organizations that share its dedication to quality and customer satisfaction.
FirstCall Mechanical not only partners with companies to nurture growth in the market, but also provides equal focus on employee growth and development as well.
We believe when YOU succeed, we all succeed, so we strive to be the first call for talented team members who want a career, not just a job.

Equal Opportunity

FirstCall Mechanical not only partners with companies to nurture growth in the market, but also provides equal focus on employee growth and development as well.