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About the Role

The Basic Needs Program Coordinator (BNPC) supports the development and implementation of SF State’s student basic needs programming aimed at addressing student food and housing insecurity. The BNPC is responsible for the planning, coordination, daily operations, and evaluation of these diverse student programs in collaboration with on- and off-campus partners. The BNPC will oversee basic needs requests and help navigate student referrals to the Basic Needs team, including working with the financial aid office to allocate homeless prevention and emergency funds. The role involves developing sustainable student programs that promote dignity, minimize marginalization, advance student success, and focus on closing the educational equity gap. The incumbent is also responsible for marketing and outreach to increase visibility of student challenges and resources, and supervises student assistants and/or advises student volunteers.

Responsibilities

Oversee incoming requests for support from intake forms, email, and student walk-ins, providing referrals to staff and resources.
Meet with students to triage crises, facilitate problem-solving services, and manage case management software.
Coordinate and implement student programs including hygiene supplies, meal cards, emergency funds, and financial coaching.
Collect and report student participant engagement data.
Recruit, train, supervise, and coordinate student interns and volunteers.
Coordinate outreach activities, including tabling, presentations, and awareness programs.
Develop and disseminate marketing, outreach, and social media content.
Serve on related campus committees.
Perform other duties as assigned.

Requirements

Thorough knowledge of the principles of individual and group behavior.
General knowledge of the principles, practices, and trends of the Student Services field.
General knowledge of the policies, procedures, and practices of the program area.
General knowledge of individual counseling techniques.
Ability to analyze complex situations accurately and adopt effective courses of action.
Ability to advise students individually and in groups on complex student-related matters.
Ability to determine appropriate courses of action and proper techniques for sensitive interactions.
Ability to interpret and evaluate problems, analyze and define them, draw valid conclusions, and project consequences of actions.
Ability to carry out varied, complex assignments without detailed instructions.
Ability to establish and maintain cooperative working relationships.
Requires successful completion of a background check.
Must be able to provide proof of US Citizenship or authorization to work in the United States within three business days of hire.
All work is expected to be performed in the state of California.

Skills

Student services
Counseling techniques
Interviewing
Conflict resolution
Case management
Program development
Program implementation
Program evaluation
Outreach
Marketing
Social media
Supervision
Collaboration
Organizational skills
Communication

Location

San Francisco, CA

Work Type

Full-Time
Onsite

Experience Level

Three years of progressively responsible professional student services work experience.
One year in the program area to which assigned may be preferred but is not required.
A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience.
A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.

Education Level

Graduation from a four-year college or university in a related field.
Master’s degree in Social Work, Counseling, Public Health, Student Affairs, or related field (Preferred)

Salary/Compensations

$66,480.00 Annually

Benefits

Medical
Dental
Vision
Pension
401k
Healthcare Savings Account
Life Insurance
Disability Insurance
Vacation
Sick Leave
State Holidays
Fee Waiver program

About the Company

San Francisco State University is a 100% Smoke/Vapor-Free Campus.
The university is committed to attracting, motivating, and retaining its employees.

Equal Opportunity

San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status.
Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager.
Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised.
Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu.