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About the Role

The Maintenance Control Coordinator supports and assists Maintenance Controllers and Duty Managers by providing administrative duties, including email communications, setting up conference calls, and data collection for daily reports.

Responsibilities

Execute and distribute all Maintenance Control reporting
Execute itinerary for all recovery road trips
Support logistical travel and expense reporting as required
Execute delay notification, reconcile delay coding and enter Contract Business Partner (BP) Log pages in TRAX
At the direction of Maintenance Controller Center (MCC), set up of conference calls
At the direction of MCC, prepare the reports for the Daily Tech Ops Meeting
Capture follow ups from the Daily Tech Ops Meeting and maintain database with updates
Collect operational data through various channels and provide oversight to ensure the Maintenance & Engineering (M&E) System is accurately tracking delays and cancellations for Tech Ops Performance. Measurement coordinate with other departments such as Engineering, Planning and System Ops for required information upon request from Duty Managers
Relieve Duty Manager of administrative duties including but not limited to follow up emails, setting up meetings and incoming and outgoing phone calls
Document statistical information during Irregular Operations (IROPs) as per Duty Manager request
Other duties as assigned

Requirements

High School Diploma or General Education Development (GED) Diploma
One (1) year of experience working in a customer service or operations role
Experience creating and utilizing data analytics
Experience with Microsoft Excel platform for developing and reporting metrics
Strong organizational skills
Excellent verbal and written communications skills
Ability to work well under pressure and adapt to changing information quickly
Ability to work independently, under minimal supervision, in a team environment
Available for occasional overnight travel (10%)
Must be in possession of valid travel documents with the ability to travel in and out of the United States
Must pass a pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Authorization to work in the US is required. This position is not eligible for visa sponsorship

Skills

Data analytics
Microsoft Excel
Organizational skills
Verbal communication
Written communication

Location

Work Type

Onsite
Full-time

Experience Level

1 year

Education Level

High School Diploma or GED
Bachelor's degree

Salary/Compensations

$29.62 - $39.90 per hour

Benefits

Access to healthcare benefits
401(k) plan and company match
Crewmember stock purchase plan
Short-term and long-term disability coverage
Basic life insurance
Free space available travel on JetBlue

About the Company

JetBlue culture
JetBlue values of Safety, Caring, Integrity, Passion and Fun
JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards
JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))

Equal Opportunity

The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.