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About the Role
As Global Head of Professional Services, you will build and scale vivenu’s services organization across EMEA and North America into a profitable, high-performing business unit. You will own the unit P&L, set commercial frameworks, define solution boundaries, and convert field technical wins into repeatable delivery models for internal teams and partner ecosystems.
Responsibilities
- Define the global professional services strategy, operating model, and service catalog.
- Build the hiring pipeline, make the first key hires, and scale the team across EMEA, North America and Australia.
- Own the services revenue, margins, utilization, and pricing, including the pricing model for implementation work.
- Work with Legal to create the MSA, SOW templates, change-order process and related contract documents.
- Own pre-sales scoping and SOW creation for headless website builds, integrations with third-party systems, and customers' digital ecosystem.
- Collaborate closely across Sales, Customer Success, Solutions and Product.
- Lead implementations for vivenu's most strategic customers and marketplace partners, including integrations and custom work.
- Build and maintain implementation playbooks for common use cases.
- Guide complex scoping using architecture and API expertise.
- Build internal tooling that shortens delivery time.
- Strong collaboration with Engineering and Product on product roadmap and field learnings, to define the boundaries between core product, marketplace solutions, and custom work.
- Structure enterprise deals in partnership with Sales.
- Collaborate with the VP of Partnerships to build a partner network of systems integrators and agencies that deliver on the vivenu platform.
- Define KPIs for delivery speed, quality, margin and customer satisfaction, and report against them.
- Define career paths and required certifications for excellence.
- Hire, develop, motivate and inspire a talented workforce.
Requirements
- 10+ years in Professional Services or Enterprise Delivery leadership, including 4+ years managing global teams.
- Prior experience as a VP/Head of Services, Consulting Practice Lead.
- Prior background in high-scale ticketing systems, system integrator/agency models or similar.
- Exceptional ability to define career ladders, set delivery KPIs (speed, quality, CSAT, margins), and cultivate a high-performance culture across distributed teams.
- Proven track record managing unit P&L, project margins, and billable utilization.
- Ideal candidates have also had roles as an engagement manager, project management, and architect/developer.
Skills
- SaaS
- Professional Services
- Enterprise Delivery
- Global Team Management
- Ticketing Systems
- System Integrator/Agency Models
- People Management
- P&L Management
- Project Margins
- Billable Utilization
- Engagement Management
- Project Management
- Architecture
- Development
Location
- EMEA
- North America
- Australia
Work Type
- Full-time
Experience Level
- 10+ years
- 4+ years managing global teams
Salary/Compensations
- $180,000 - $250,000
Benefits
- Continuous investment in our people, products, and long-term vision.
- Collaborate with over 160 dedicated professionals, including leaders from Google, Slack, and Salesforce.
- Diverse, merit-driven team spread across six global offices.
- Daily learning, shared wins, and collective growth.
- Work alongside some of tech’s brightest minds — from Forbes 30 Under 30 founders to Executive of the Year award winners.
About the Company
- vivenu is the global leader in event ticketing tech and one of the world’s fastest-growing live entertainment tech firms.
- Our platform empowers event organizers to own their brand experience, unlock deep data insights, and seamlessly integrate ticketing into their digital infrastructure.
- Backed by over $65 million in funding.
- With six offices worldwide and growing, we deliver a customizable, intuitive solution and industry-leading support that simplify even the most complex ticketing challenges.
- Our infrastructure now handles over 1 billion requests per month — and counting.
- Our API-first platform solves complex system challenges at scale — delivering performance, flexibility, and reliability for the world’s leading live entertainment brands.
- We scale sustainably on a profitable, VC-backed foundation with true product-market fit.
- We’re a diverse, merit-driven team spread across six global offices.
- Sifted consistently ranks us among the fastest-growing scale-ups in Europe.
Equal Opportunity
- At vivenu, we believe our people define our success – and that we win with bold, diverse minds. The strongest teams are built on different perspectives, experiences, and voices. We’re committed to creating a workplace where everyone feels empowered to contribute, grow, and thrive to shape the future of live entertainment globally.