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About the Role

The Manager, Pension Communications (12-Month Contract) will lead the creation and implementation of comprehensive communication strategies to engage and inform UPP’s plan members and stakeholders. This role requires expertise in strategic communications, content development, and leadership, with the ability to build trust and relationships with diverse audiences. Key responsibilities include collaborating with internal and external partners to develop high-quality, brand-aligned content, driving innovation and consistency in member communications, and crafting clear, accessible messaging tailored for various platforms.

Responsibilities

Develop and execute comprehensive communication plans, providing strategic advice and guidance to various groups within Pension Services.
Adopt an audience-focused approach using innovative strategies and tactics to support business objectives and meet audience needs.
Collaborate closely with other member and stakeholder-facing UPP business units to maintain a consistent organizational voice across all platforms.
Manage timelines and priorities to ensure effective delivery of communications.
Build and nurture strong relationships with key business partners and stakeholders, including members, employer administrators, faculty associations, unions, and external partners.
Serve as a trusted liaison, ensuring consistent and effective communication between UPP and its stakeholders.
Proactively identify opportunities for stakeholder engagement and communication improvements.
Create engaging content for various platforms, including presentations, newsletters, booklets and other pension communications.
Use plain, member-friendly language to simplify complex pension-related information.
Review and edit content for accuracy, style, readability, and adherence to UPP’s brand guidelines.
Identify and manage opportunities for proactive member and employer communications, ensuring member needs are addressed.
Demonstrate strong project planning and management skills, managing resources and timelines effectively.
Coordinate multiple projects simultaneously, ensuring timely delivery and alignment with strategic goals.
Oversee end-to-end project cycle, from developing comprehensive communication plans to content creation, collaborating with creative and digital teams to ensure high-quality and successful delivery.
Operate independently and collaboratively, maintaining high productivity and accountability.

Requirements

Minimum 5+ years of experience in a large, multi-stakeholder organization such as a university, membership association, union, pension plan, or financial institution.
Post-secondary education in communications, marketing, or a related field, or equivalent experience.
Strong expertise in strategic communication planning and execution.
Experience managing stakeholder relationships in a professional setting.
Proven ability to distill nuanced and complex topics into accessible materials that strengthen relationships with audiences.
Strong project management skills with the ability to coordinate multiple projects simultaneously.
Ability to work with strict deadlines in a fast-paced environment.
Excellent proofreading capabilities.
Demonstrated ability to work independently and collaboratively in a fast-paced environment.
Excellent interpersonal skills with the ability to build and maintain relationships with internal and external stakeholders.
Experience in leveraging digital platforms for effective communication.
Strong analytical skills to assess communication strategies and make data-driven decisions.

Skills

Strategic communication planning
Content development
Leadership
Stakeholder relationship management
Project management
Digital platform utilization
Analytical skills
Written and verbal fluency in French (asset)
Familiarity with the pension or financial services industry (asset)

Location

Downtown Toronto

Work Type

Hybrid
12-Month Contract

Experience Level

5+ years of experience

Education Level

Post-secondary education in communications, marketing, or a related field, or equivalent experience

Salary/Compensations

$85,600 to $110,600

Benefits

Defined benefit pension plan
Flexible hybrid work model
Paid time off – vacations, personal days and wellness days
Work remotely up to eight weeks/year
Comprehensive group benefits including medical, dental, vision, etc.
Extended paramedical and mental health service coverage
Health care and lifestyle spending accounts
Fertility treatments, paid parental leave, and gender affirmation coverage
Education Assistance program

About the Company

UPP is the first pension plan of its kind in Ontario’s university sector, proudly serving over 46,000 members across six universities and nineteen sector organizations.
Our purpose is to bring greater retirement peace of mind to the university sector by investing with integrity and serving members with care.
UPP is recognized as one of Greater Toronto’s Top Employers for 2026.
We are a team of progressive thinkers and agile doers operating within a fast-paced culture of collaboration and respect.
Our culture is intentionally welcoming and purposefully rooted in equity, diversity, inclusion, and reconciliation (EDI&R).
UPP approaches investing through a long-term lens to generate and safeguard value.
We are duty-bound to serve our members’ interests, and it’s a responsibility we don’t take lightly.
We’ve ingrained sustainability in our work from day one—to ensure our members have a resilient future to retire into, both today and for generations to come.
Collaboration is how UPP was born, and it’s how we work with each other and our partners day in, day out.
Every win is a shared win.
You’ll have the opportunity to work on unique, once-in-a-career projects that maximize your skill set and probably teach you some new ones—at any stage in your career.
Wellness takes many forms. Ultimately, it’s about ensuring our people are cared for in the ways that matter to them.

Equal Opportunity

UPP enthusiastically welcomes applications from all qualified applicants and especially invites people with lived experience as an Indigenous person, a person with a disability or as a member of another Human Rights Code protected group that faces barriers to employment to apply.
Our goal is to create a barrier-free experience for every candidate throughout the recruitment process.