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About the Role
The Operations Supervisor leads floor operations with a focus on customer service, staff leadership and development. This role directly leads the technical team to ensure operational efficiencies and customer satisfaction, and may participate in location administrative duties.
Responsibilities
- Organizes daily floor activities for timely equipment setup, refresh, and removal.
- Performs daily floor management, directing technician workflow and suggesting operational efficiencies.
- Ensures flowsheets are updated and completed accurately.
- Works with the team to establish coordinated communications for event management.
- Attends venue meetings as needed, including daily banquet event order meetings and pre/post conferences.
- Provides excellent service, striving to exceed customer expectations by upholding service standards and operational excellence.
- Maintains positive client relationships through effective communication.
- Meets with guests on-site to ensure needs are met and equipment setup is functioning properly.
- Monitors events and checks in on customers throughout the day.
- Assists in training technicians on all floor activities and venue/company operational standards.
- Serves as a mentor for new hires, providing guidance on the technician career journey.
- Models and reinforces a positive working environment centered around company values.
- Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment.
- Troubleshoots technical issues and resolves problems quickly.
- Complies with all company security and safety measures.
- Ensures equipment is secure from theft and/or damage when in use.
- Performs preventative maintenance on equipment.
- Leads the team in proper security, storage, transportation, and maintenance of equipment.
- Participates in physical inventory count processes as requested.
Requirements
- External applicants must meet/validate and achieve/complete all training and certifications required for this position within 60 days of start date.
- Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to.
- Knowledge of technical theory.
- Advanced problem-solving skills.
- Experience leading workflow and team members.
- A valid driver’s license is required for team members in positions that may operate Company vehicles.
- Additional DOT requirement may need to be met if applicable.
- Must be able to lift 50 lbs.
Skills
- Customer service
- Staff leadership and development
- Audiovisual equipment operation
- Technical troubleshooting
- Team leadership
- Communication
- Hospitality
- Ownership
- Manages Ambiguity
- Directs Work
- Achieves Goals
- Financial Acumen
- Builds Effective Teams
Location
- Hotel
- Warehouse
Work Type
- Full-time
- On-site
Experience Level
- 3-5 years of customer service or hospitality experience preferred
- 3-5 years of audio-visual experience required
Education Level
- Bachelor’s degree preferred
About the Company
- Encore is a global leader in event technology services and production.