Member Experience Coordinator - Future Opportunities | Toronto
Juno Veterinary · Burlington, ON, CA
24 days agoImpress employers and recruiters.
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About the Role
At Juno Veterinary, we are dedicated to ensuring every pet and team member thrives, aiming to set a new standard of care in the veterinary industry. As a founder-led business, we seek individuals passionate about building, contributing to growth, and shaping the future of veterinary medicine.
Responsibilities
- Welcome members and their pets, ensuring each visit is stress-free.
- Manage clinic operations, including opening/closing, scheduling appointments and surgeries, and patient check-in/out.
- Support the medical team by coordinating records, consent forms, and reminders for pet parents.
- Serve as the primary point of contact for in-clinic communications via email and SMS.
- Process payments, insurance, prescriptions, and provide membership technical support.
- Foster a positive and collaborative clinic culture.
Requirements
- 2+ years in customer service and/or member experience as a customer-facing representative.
- Prior experience within a veterinary clinic.
- Strong communication skills, both verbal and written.
- Ability to contribute to a positive and productive clinic environment.
- Schedule flexibility, including availability for evenings and weekends.
- Tech savvy and quick to learn new systems.
- Ability to balance empathy and professionalism in high-stress emotional moments.
- Positive and intuitive nature.
Skills
- Multitasking
- Excellent communication skills
- Organization
- Keen eye for detail
- Relationship Building
- Empathy
Location
- Toronto
Work Type
- Full-time
Experience Level
- 2+ years
Salary/Compensations
- $19-23 per hour
About the Company
- Juno Veterinary is on a mission to ensure every pet and Juno team member has the support they need to thrive.
- Our vision is to establish a stellar standard of care for the veterinary industry, known as the Juno Standard of Care.
- We are a founder-led business seeking individuals passionate about building something new and contributing to our growth.
- We are growing, evolving, and supporting the future of veterinary medicine.
Equal Opportunity
- Juno Veterinary is committed to providing equal employment opportunity for all candidates and employees.
- Our goal is to be inclusive, diverse, and representative of the communities where we work.
- We strive to create an environment where every person can enjoy a positive and successful career.
- This commitment applies regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic.
- Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and throughout employment.
- We welcome feedback on how to make our recruiting process more equitable or accessible.