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About the Role
Longevita Medical is seeking a Patient Experience & Program Coordinator to provide a welcoming experience to patients, prospective patients, and visitors. This individual will hold a key role in a fast-paced organization while maintaining strict confidentiality. The position will also work closely with the Spa Manager to optimize appointment efficiencies, resolve practice issues, and maintain accurate practice data.
Responsibilities
- Greet clients and visitors in person or over the phone with a friendly and helpful demeanor.
- Maintain cleanliness and organization of the reception and waiting areas.
- Register new patients and update existing patient demographics using EMR, ensuring data accuracy.
- Facilitate patient flow by notifying providers of arrivals, managing delays, and communicating with patients and clinical staff.
- Respond courteously to inquiries from patients, prospective patients, and visitors.
- Protect patient confidentiality by safeguarding Protected Health Information (PHI).
- Collect payments for co-pays, insurance, and procedures.
- Run daily financial batch reports.
- Reconcile all superbills twice daily and run 'No Show reports' for the clinical team.
- Schedule all types of appointments, including consultations, minor procedures, injections, and follow-ups.
- Adhere to acceptable scheduling templates for each provider.
- Confirm appointments for Physicians and Nurses.
- Reschedule appointments as necessary, using sound judgment regarding timeliness and provider templates.
- Update the schedule throughout the day as changes occur and inform clinic staff if needed.
- Effectively communicate practice offerings, services, healthcare professionals, and fees in response to patient inquiries.
- Screen calls and direct them to the appropriate personnel; page with clear and understandable voice.
- Handle special assignments and word processing as required to support other staff.
- Participate in evening seminars and other marketing activities throughout the year.
Requirements
- High School Diploma required
- Excellent phone and interpersonal skills
- Exceptional computer skills
- Proficient in Microsoft Word and Excel
- Ability to multitask
- Organized and efficient
- Able to handle a fast-paced, changing environment
Skills
- Microsoft Word
- Microsoft Excel
- EMR (Electronic Medical Records)
- Data Entry
- Customer Service
- Communication
- Organization
- Time Management
- Confidentiality
Location
- Victor, NY
Work Type
- On-site
- Full-time
Education Level
- Associate's Degree preferred
- High School Diploma required
About the Company
- Longevita Medical is a prominent organization.
Equal Opportunity
- It is the policy of Vito C. Quatela, Victor Medical, PLLC to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.