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About the Role

Crafty Penguins is seeking a Senior Tier 3 Linux Systems Specialist to collaborate with a growing team and serve a diverse customer base. This role requires creative problem-solving, strong customer relationships, and a willingness to learn and adapt.

Responsibilities

Communicate and handle client requests
Handle client system alerts
Conduct client system patching and health checks
Perform deployments via Standard Operating Procedures (SOPs)
Onboard new clients and create infrastructure improvement roadmaps
Track time for all hours worked
Perform afterhours work as required

Requirements

Advanced knowledge of Linux-based operating systems
Advanced knowledge of Networking
Experience using various cloud providers (AWS, Azure, GCloud, Digital Ocean)
Ability to debug low-level Unix-based operating systems and IP-based networking problems
Experience with RHEL or Debian based Linux distributions
Experience debugging container-based workloads and their runtime tooling (LXC/D, Docker, Podman)
Experience with container orchestration systems (Kubernetes, Docker Swarm, etc.)
Experience with Linux-based hypervisor systems and related tooling (KVM, Xen/XCP-ng, Proxmox, etc.)
Good scripting skills with Bash and Python
5+ years of experience in relevant areas
Experience working at a Linux consulting company or as a contractor
Experience using a ticketing system (e.g., ConnectWise) for ticket management and time tracking
Experience with performance tuning, debugging, and clustering of Linux-based Database Systems (MySQL, Postgresql, SQLite) and SQL
High-level networking skills including Campus/Enterprise networking, VLANs, VPNs, Managed switches, Overlay networks, and Dynamic routing protocols
Software development experience in various languages
Relevant certifications (AWS, Azure, K8S, RHEL, etc.)
2-year technical diploma (CIS or CS) or greater

Skills

Linux
Open Source
DevOps
Kubernetes
Server Support
Infrastructure Design
Cloud Management
Data Backups
Network Security
Disaster Recovery
Problem-solving
Client Relationship Management
Adaptability
Independent Work
Collaboration
Process Improvement
Communication (Written and Verbal)
Attention to Detail
Organizational Skills
Time Management
Meeting Deadlines
Self-Management
Bash Scripting
Python Scripting
Containerization
Orchestration
Hypervisors
Database Systems
SQL
Networking Protocols

Location

Remote
Canada

Work Type

Full-time
Remote

Experience Level

Senior
5+ years

Education Level

2-year technical diploma (CIS or CS) or greater

Benefits

Autonomy
Culture encouraging personal and professional development
Passion for improving and expanding
Opportunity to grow, learn, and make a difference
Flexible work schedule
Fully remote work
Paid dedicated server for experimentation

About the Company

Crafty Penguins is a Linux, Open Source, DevOps, and Kubernetes consulting company.
We utilize a variety of tools to help clients in many industries with server support, infrastructure design, cloud management, data backups, network security, disaster recovery, and more.
Our team is united by daily habits of building trust, looking at the bigger picture, leaning into challenges, and continuous improvement.