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About the Role
The Student Accounts Operations Manager assists in supervising the workflow of the Student Accounts Office, managing daily billing, financial aid disbursement, student refunds, and GL updates. This role also monitors payment plans, resolves billing concerns, and supervises two staff members, assuming responsibility for operations in the Director's absence.
Responsibilities
- Manage the daily billing process
- Disburse financial aid
- Issue student refunds
- Update the GL process
- Monitor the out of school payment plan module
- Work with university departments, students, and families to resolve financial aid disbursement and billing concerns
- Supervise two staff members
- Assist the Director in the billing process and collection of student receivables
- Provide leadership to the department
- Counsel students and families on financing/payment options, holds, billing, collections, and compliance
- Update billing tables, write and troubleshoot billing rules in the Colleague student information system
- Manage and serve as the primary point person for the Bill/Payment module of the TouchNet billing system
- Process meal plan requests for student athletes and commuters
- Monitor refund reports for accuracy and issue refunds within mandated timeframes
- Follow up on uncashed refund checks
- Review tuition accounts for pre-collection, collection, and write-off
- Work with delinquent payers and create payment plans
- Assist in filing annual tax forms (1098T, 1042S, T2202, T4A, TL11)
- Present to students and parents at new student orientation
- Provide coverage for front line customer service and cashiering
- Ensure compliance with federal and state regulations and University policies
- Review and apply policies and procedures outlined in the university Affirmative Action Plan
- Maintain confidentiality of information
- Perform other duties and projects as assigned
Requirements
- Strong interpersonal customer service skills
- Strong written communication skills
- Ability to interpret and explain complex policies and processes
- Knowledge of basic math skills
- Knowledge of basic accounting to verify tuition and loan payments and collection activities
- Ability to receive telephone calls and respond to inquiries
- Ability to communicate by telephone, email, or other virtual means
- Knowledge of financial operations
- Strong independent judgment skills
- Ability to work on a project from start to finish with little or no supervision
- Ability to interpret instructions and reports
- Bachelor's degree required
- Minimum of 3 years experience in student accounts, student financial services, accounts receivable, accounting, or a related field
- Minimum of 2 years of managerial experience preferred
- Knowledge of federal and state regulations
- Organizational skills
- Ability to effectively communicate with students and parents in a high-pressure environment
Skills
- Colleague student information system
- TouchNet billing system
Location
- Niagara University
Work Type
- Full-time
Experience Level
- 3+ years experience in student accounts, student financial services, accounts receivable, accounting, or a related field
- 2+ years managerial experience preferred
Education Level
- Bachelor's degree
Benefits
- Low-cost health benefits
- 403b employer contribution
- Affordable tuition at Niagara University for employee and eligible immediate family members
- Tuition exchange at other designated universities for eligible dependent children
- 20 days of paid holidays annually
- PTO
- ½ day Fridays throughout the summer
- Approved employer for the Public Service Loan Forgiveness program
- Free parking
- On-site dining options
- Fresh coffee at Tim Horton's and Starbucks
About the Company
- Niagara University is a vibrant campus offering a beautiful park-like setting.
Equal Opportunity
- Review and apply all policies and procedures outlined in the university Affirmative Action Plan