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About the Role

The Workplace Experience Support Supervisor is responsible for supervising an ESS operations and facilities team for a specific location. This role provides direction and coordinates workplace experience support, including facilities, hospitality, and office operations, ensuring adequate office coverage and a safe, well-maintained building environment. The position also involves event and meeting coordination, managing daily office operations, and acting as a liaison for process improvement and best practices.

Responsibilities

Supervise ongoing day-to-day ESS projects and tasks within a specific location, ensuring quality and efficiency.
Collaborate with ESS leaders and stakeholders to define and manage goals, schedules, and resources.
Supervise the location's ESS team, providing guidance, development, and training.
Coordinate with other workplace experience support personnel to manage volume and resources.
Monitor schedules to ensure effective resource utilization and facilitate necessary adjustments.
Serve as an escalation point of contact for service requests and internal client communications.
Participate in projects and maintain stakeholder relationships to meet business needs.
Recommend service providers by analyzing options from internal resources, building maintenance, and outside vendors.
Ensure projects are delivered on time and risks/issues are managed.
Support operational leadership with projects, best practices, and process definition.
Recognize and determine appropriate corrective actions for service delivery within budget and scope.
Maintain project documentation, including use and reconciliation of office purchase card.
Build strong relationships with leadership within the location(s), firm client service, and ESS.
Provide input on resource forecasting and assist with interviewing, selecting, and training team members.
Provide reporting and sensitive information to location leadership.
Execute priorities as defined by firm, location, and ESS leadership.
Contribute to automation and process improvement through technology, reporting, and data analysis.
Execute on best practices outlined in workplace experience support playbooks and process improvements.
Cultivate a culture of growth and foster an inclusive environment.
Provide input on the development of training.
Provide effective leadership and serve as a performance advisor to team members.
Train other team members and actively participate in knowledge sharing.
Help to cultivate and foster an inclusive environment.
Perform other duties as assigned.

Requirements

Associate degree or 2+ years of experience in a related field required.
Ability to lift up to 40 lbs. and stand for an extended period.
Must be punctual and able to adapt to changing schedules.
Ability to convey instructions clearly and concisely and be responsive.
Maintains professionalism in demeanor, conversation, and dress.

Skills

Ability to communicate effectively with diverse audiences
Advanced Microsoft Office skills
Ability to learn programs/software utilized by the firm
Strong grammar and proofreading knowledge and experience
Ability to prepare presentations, including charts, graphics and tables, speaker notes and handouts
Ability to problem solve in a fast-paced deadline driven environment
Adept at managing multiple tasks and projects
Demonstrated ability to apply technical/procedural requirements of the position based on knowledge and experience within specialization
Effective organization, prioritization and time management skills
Strong attention to detail
Excellent people skills
Demonstrated ability to impact and influence a diverse population
Ability to manage workflow and expectations with team members, as well as provide guidance/training
Demonstrates professional judgement and emotional intelligence
Ability to respond positively to changing circumstances, serve as a model of the change, while having quality-conscious client service, decision making, conflict resolution and critical thinking skills
Ability to attract, lead, motivate and retain a team, including providing guidance and feedback
Work collaboratively with peer group to provide support across the enterprise particularly during peak times
Works collaboratively with sub-function leadership to provide input and support during the business planning process
Ability to facilitate discussions with leaders
Ability to lead by understanding team dynamics
Ability to manage at a macro level and identify when a refined approach is necessary
Ability to supervise, direct and analyze the results of programs, projects or assignments
Helps build a diverse and inclusive culture in the workplace by cultivating a safe environment to ask questions, share innovative ideas and make suggestions; provides coaching on an informal basis
Demonstrates ability to build trust and provide leadership within team
Provides on–the-job training and directs others to relevant development opportunities

Location

Onsite

Work Type

Onsite
Full-time

Experience Level

4+ years of relevant experience in a related field or area required
6+ years relevant experience in a related field or area preferred
2+ years of increasing responsibility
1 to 3 years of demonstrated experience managing multiple projects of low to moderate risk
Ability to interact with multiple levels of leadership
Prior supervisory experience preferred

Education Level

Associate degree
Bachelor's degree

Salary/Compensations

$66,100 - $110,000
Discretionary bonus based on firm and individual performance

Benefits

Competitive benefits and compensation package
Flexibility in schedule

About the Company

Leading provider of professional services to the middle market globally.
Purpose is to instill confidence in a world of change, empowering clients and people to realize their full potential.
Exceptional people are the key to unrivaled culture and talent experience and ability to be compelling to clients.
Environment inspires and empowers thriving personally and professionally.

Equal Opportunity

All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership.
RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities.
RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders).
If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.
RSM will consider for employment qualified applicants with arrest or conviction records.