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About the Role
Our team is the cornerstone of informed decision-making, enabling Sky to leverage data to drive growth, innovation and efficiency. By combining cutting-edge technology with ethical practices, we deliver insights and innovation at scale, providing support to key areas including customer service, content creation, and software development.
Responsibilities
- Resolve incidents effectively, including detailed root cause analysis, retrospectives, and proactive change to prevent reoccurrence.
- Support 24x7 on-call rotas across multiple systems and technologies when required (on call approx. 1 week in every 6 weeks).
- Display exemplary problem-solving skills no matter how big or small the problem may be.
- Help deliver great solutions for our customers, collaborating effectively with multiple teams across cloud engineering to ensure successful solutions that are reliable and secure.
- Monitor service performance on a 24/7 basis that continually assesses our stability, capacity, and resilience to deliver great outcomes for our stakeholders.
- Display an operations mindset and support our data engineers in building systems which are operationally ready.
- Embrace and enable a growth and personal development culture through active participation in events designed to facilitate knowledge transfer.
Requirements
- Excellent verbal and written communication skills
- Ability to explain technical concepts to a non-technical audience
- Understanding of Data Warehousing best practice and principles.
- Focus on quality, efficiency, and customer satisfaction
- Adaptable to change, open to new ideas, and the ability to take on new responsibilities.
- The ability to make judgement calls on complex issues
- Industry standard ETL tool (such as Ab Initio/Striim)
- Unix/SQL scripting
- Cloud Technologies experience (ideally GCP)
Skills
- Python experience is advantageous
Location
- Livingston, Scotland
Work Type
- Hybrid (3 days in office per week)
Benefits
- Free Sky TV or NOW package, including Sky Sports and Sky Cinema
- Pension package with up to 9% employer contribution
- Private healthcare with mental health support
- Aviva Digital GP and dental insurance
- Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect
- Sharesave and Tech schemes
- A range of Sky VIP rewards and experiences
About the Company
- We’re Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services.
- Working with us means you’ll be bringing the joy of a better experience to more people, every day.
- All so we can do better and deliver better for our customers, colleagues and society.
Equal Opportunity
- We’re an equal opportunity employer and value diversity at our company.
- We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates.
- We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate.
- Please flag any adjustments you need as early as you can.
- If your application is successful, we’ll ask you to complete a criminal record check.
- Depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
- To be eligible for this role you are required to have the appropriate right to work in the UK.
- Sky does not offer sponsorship for this position.