Deployment Operations Manager at Reflex Robotics | NY, US | Rezi

Deployment Operations Manager at Reflex Robotics

Deployment Operations Manager

Reflex Robotics · NY, US

3 weeks ago

Deployment Operations Manager

Reflex Robotics · NY, US

24 days ago
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About the Role

Reflex Robotics is building affordable, wheeled humanoid robots for industrial use. Our robots are designed for toughness, low cost, and reliability, engineered for mass production. We aim to automate undesirable human tasks in logistics and manufacturing. Backed by Khosla Ventures, we are preparing for fleet scale-up and deployments in 2026 after customer pilots in 2025.

Responsibilities

  • Own the logistics and execution of customer onboarding, including robot delivery, site-mapping, and handoff.
  • Manage the intake of customer equipment and pallets, setting up physical workflows that mirror site environments.
  • Test and measure robot readiness against actual customer inventory to greenlight deployments.
  • Track and report on fleet health, software reliability, and hardware MTBF.
  • Ensure robots are back in the workflow if they go down.

Requirements

  • Willing to put in the work and travel to customer sites (~20%).
  • High-intensity individual who wants to raise the bar for everyone around you.
  • Understand that better data and tracking lead to better high-level company decisions.
  • Obsessed with 'Uptime' and believe that if a metric isn't being tracked, it isn't being managed.
  • No job is beneath you; ready to get hands-on with repairs, unboxing, or site cleanup.
  • Sees what needs to happen, develops a plan, and proposes it to the team.
  • Takes full responsibility for the state of the fleet.
  • Must have a portfolio or an insane project to share.
  • Push past the status quo.
  • Passionate at work and in their own time.
  • Want to win.

Skills

  • Field operations
  • Logistics
  • Customer onboarding
  • Site mapping
  • Equipment intake
  • Workflow setup
  • Testing and measurement
  • Fleet tracking
  • Reliability reporting
  • Hardware MTBF tracking
  • Teleoperation system operation
  • Data analysis

Location

  • Remote
  • Customer sites

Work Type

  • Full-time
  • Onsite

Experience Level

  • High ownership

Salary/Compensations

  • $130k-190k

Benefits

  • Equity
  • Health insurance
  • Vision insurance
  • Dental insurance
  • 3% retirement match
  • Lunch
  • Dinner

About the Company

  • Reflex Robotics is building affordable wheeled humanoid robots designed for the reality of industry.
  • Our robots are built to be tough, low-cost, and reliable—engineered for mass production.
  • We envision a future where intelligent robots handle the work humans hate: loading chicken nuggets into boxes at Costco, lifting forty-pound bags of dog food at Petco, and managing the mundane logistics of the modern world.
  • Backed by Khosla Ventures, we are currently running customer pilots with 3PLs and US manufacturing companies in 2025, preparing for scale-up of our fleet and deployments in 2026.
  • Our engineering team led development of the Stretch robot at Boston Dynamics and key production systems for Tesla’s Model S, X, and Y.
  • We have developed the world’s most advanced real-time teleoperation system, allowing remote operators to control robots at human-level speeds.
  • By deploying early with human-in-the-loop, we collect high-quality demonstrations at scale, creating the data engine needed to train increasingly capable AI systems and build the largest robotics dataset in the world.
  • High-quality, proprietary robotics data is the next foundation for generational AI companies.
  • We are a small team with high ownership, high equity, and the chance to shape the product from the ground up.
  • We have working hardware, delighted customers, and profitable unit economics.
  • Reflex is de-risked enough to see the hazy outlines of success, but still small enough that there’s enormous upside up for grabs.
  • This is a rare opportunity to help build a flagship robotics company from the ground up—and to do work that will truly matter, reshaping what people believe is possible in robotics.