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About the Role

As a Partner Success Manager, you will own a portfolio of interventional psychiatry clinics, driving their performance and growth. You will build strong relationships with clinic leadership and staff to help them achieve their goals, such as expanding services or opening new locations. This role offers a high degree of independence and the opportunity to shape the growth of the Partner Growth team.

Responsibilities

Grow partners' practices by owning revenue and volume growth for each clinic.
Analyze clinic data (referral sources, conversion rates, payor mix, capacity) to identify growth opportunities.
Consult with partners on expanding treatment offerings, adding providers, or extending hours.
Develop creative growth strategies based on partner needs and patient demand.
Present data-driven recommendations to partners, explaining the impact on patient treatment and revenue.
Serve as the primary point of contact for clinic leadership, building relationships across all levels of the practice.
Lead regular check-ins and business reviews focused on partner outcomes.
Own and resolve partner issues from start to finish, proposing solutions.
Identify patterns across the portfolio to drive improvements with Product and Operations teams.
Develop playbooks, templates, and reporting tools to aid in team onboarding and scaling.

Requirements

4-6 years in management consulting and/or customer success, provider success, or account management.
Proven experience in end-to-end account ownership and meeting growth targets.
Demonstrated ability to influence business process changes and earn trust.
Operator mindset with the ability to analyze business data (e.g., visit mix, payor data) to identify growth opportunities.
Proficiency in data extraction (Airtable, CRM, exports), data cleaning (Sheets), and data validation.
Strong communication skills enabling partners to act on guidance without further clarification.
Genuine care for supported individuals, demonstrated through follow-through.
Experience using the modern AI stack in professional work.
Experience in healthcare services or digital health (preferred).
Exposure to revenue cycle management, payor enrollment and credentialing, or prior authorization (preferred).
Familiarity with Spravato and/or TMS (preferred).
Experience leading trainings and coaching clinicians (preferred).

Skills

Data Analysis
Consulting
Customer Success
Account Management
Relationship Building
Problem Solving
Communication
AI Stack Usage
Healthcare Services
Digital Health
Revenue Cycle Management
Payor Enrollment
Credentialing
Prior Authorization
Spravato
TMS
Training
Coaching

Location

NYC area

Work Type

Hybrid (3+ days in person)

Experience Level

4-6 years

Salary/Compensations

$130,000 - $140,000

About the Company

Big Leap Health transforms interventional psychiatry practices by powering TMS and Spravato® services through clinical expertise, technology, and payor integration.
The company aims to make high-quality mental healthcare more accessible.
They are building the infrastructure for next-generation in-person behavioral health, replacing administrative complexity with a data-driven operating system.
Big Leap Health has raised over $10M from VCs and angels and is experiencing rapid growth with numerous customers nationwide.