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About the Role
ABM is seeking an Operations Manager to oversee airport transportation services. This onsite leadership role manages overnight operations, employee and passenger shuttle routes, bus availability, staffing, safety, and client communication. The Operations Manager will supervise approximately 25–30 employees during the assigned shift and support reliable transportation services in a fast-paced, 24-hour airport environment.
Responsibilities
- Administer and/or implement policies, systems, programs, processes, procedures and/or plans throughout the locations within the station.
- Conduct audits to ensure compliance with all safety, quality, and compliance standards established by the Company, clients, and regulatory authorities.
- Accommodate increased/decreased client staffing requests.
- Foster relationships with client representatives and discuss outstanding issues, concerns, and opportunities.
- Inspire and motivate others to do well.
- Ensure financial targets are met through effective scheduling and time management.
- Collaborate with the human resources team to recruit and retain customer service-driven employees.
- Deliver world-class training programs to ensure team members remain attentive to passenger needs.
- Execute a metric-based safety, quality, and security program with the Safety/Quality team.
- Manage daily schedules.
- Maintain communication with Supervisors to maintain optimum staffing levels.
- Coach, counsel, and discipline employees.
- Ensure the safety and security of the operation with the Safety Quality Manager.
- Set a positive, professional example for the workforce.
- Establish and maintain effective communication and working relationships with co-workers, shift coordinators, supervisors, and managers.
- Comply with all safety, security, compliance, and quality standards and procedures.
- Perform miscellaneous duties as assigned.
- Hold employees accountable while following ABM policies and procedures.
Requirements
- 1 year of management experience required.
- Valid Commercial Driver’s License (CDL) required.
- Prior airport experience required, preferably in airport transportation, passenger service, shuttle operations, airline support, or another airport-based operation.
- Previous supervisory or management experience in a high-volume, time-sensitive, or transportation-focused environment.
- Experience driving or overseeing buses, shuttles, or commercial passenger vehicles preferred.
- Basic computer skills, including email, Microsoft Excel, PowerPoint, spreadsheets, and operational reporting.
- Strong communication, organization, decision-making, problem-solving, and customer-service skills.
- Ability to work evenings, weekends, holidays, and provide flexibility during emergencies or operational disruptions.
- Ability to remain calm, professional, and solutions-oriented in a fast-paced airport environment.
- Must successfully complete required drug testing, federal background screening, fingerprinting, and airport badging requirements.
- OSHA or other safety training preferred but not required.
Skills
- Communication skills
- Organization skills
- Decision-making skills
- Problem-solving skills
- Customer-service skills
- Microsoft Excel
- Microsoft PowerPoint
- Spreadsheets
- Operational reporting
Location
- Airport environment
Work Type
- Onsite
- Graveyard shift
Experience Level
- 1 year of management experience
- Previous supervisory or management experience
Education Level
- High school diploma or GED preferred
Salary/Compensations
- $71,936.00 annually
Benefits
- Comprehensive benefits package
About the Company
- ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions.
- Over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient.
- ABM serves commercial real estate, aviation, education, mission critical, and manufacturing and distribution sectors.
- Over $8 billion in annual revenue and a blue-chip client base.
- ABM delivers innovative technologies and sustainable solutions.
- Committed to creating smarter, more connected spaces.
- ABM is investing in the future to meet evolving challenges and build a healthier, thriving world.
- ABM: Driving possibility, together.
Equal Opportunity
- ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status.
- ABM is committed to working with and providing reasonable accommodation to individuals with disabilities.
- ABM participates in the U.S. Department of Homeland Security E-Verify program.
- ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military.