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About the Role
The Lead of Global Facilities & Workplace Experience will own how our offices operate, feel, and scale across our global footprint. This role is equal parts operator, builder, and culture carrier, responsible for creating workplaces that are safe, efficient, connected, and built for high-performing teams. From facilities operations and vendor management to space planning, hybrid work, onboarding experience, and day-to-day office environment, this person will help shape what it feels like to work at StubHub and ensure our physical spaces support the speed, collaboration, and standards of the business.
Responsibilities
- Lead, coach and manage the performance of the facilities and workplace experience team of office coordinators/administrators and managers across global office locations.
- Develop a long-term workplace strategy aligned with business growth and hybrid work models.
- Collaborate with leadership to translate culture into the physical workspace.
- Track and report on key performance indicators related to facilities and team member experience.
- Oversee the maintenance, safety and efficiency of all global company office locations.
- Lead global vendor negotiations to secure cost-effective, scalable, and high-quality facilities agreements across diverse regions while balancing local requirements and global standards.
- Manage vendor relationships for security, cleaning, food services and other workplace operations.
- Responsible for the development and implementation of organization-wide programs to ensure compliance with health, safety, environmental, and building regulations.
- Lead space planning, office moves, and renovations.
- Develop and manage facilities budgets and forecasts.
- Partner with People Experience Resources and IT to ensure a seamless onboarding experience for new team members.
- Create policies and initiatives that foster collaboration and productivity.
- Monitor workplace satisfaction through feedback loops, driving continuous improvement.
Requirements
- 10+ years of progressive experience in facilities, workplace operations, or corporate real estate, with at least 5 years in a leadership role.
- Strong knowledge of building systems, workplace safety, and vendor management.
- Demonstrated ability to design and deliver exceptional workplace experiences.
- Excellent leadership, strong communication, and project management skills.
- Experience managing multi-site operations and budgets.
- Strategic thinker with a focus on operational excellence.
- Strong problem-solving and decision-making ability.
- Customer-service results orientated with a team member-first mindset.
- Adaptable and innovative in a dynamic, fast-paced environment.
- Collaborative leader who builds trust across teams.
Location
- New York, NY
- Century City, CA
Work Type
- Hybrid (3 days in office/2 days remote)
Experience Level
- 10+ years of progressive experience in facilities, workplace operations, or corporate real estate
- at least 5 years in a leadership role
Salary/Compensations
- $165,000—$200,000 USD
Benefits
- Accelerated Growth Environment
- Top Tier Compensation Package
- Premier benefits
- Generous Paid Time Off
- Comprehensive Benefits Package
- 401k
- Premium Health, Vision, and Dental Insurance options
- Equity
- Paid parental leave
About the Company
- StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere.
- Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies.
- With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences.
- Come join our team for a front-row seat to the action.
Equal Opportunity
- We are an equal opportunity employer and value diversity on our team.
- We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.