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About the Role

Deployment Specialists are the face of Lance on property. This role combines customer success and business operations with hands-on deployment. You will travel across the US with a partner, stay at Lance-contracted hotels, and own each hotel's setup and success on Lance.

Responsibilities

Build real relationships with each hotel's leadership and staff
Plan the implementation strategy for every property
Train the whole hotel team on Lance, sometimes 100+ employees per hotel
Own setup and go-live, then ensure the hotel succeeds on Lance long term
Bring feedback from the field back to the team and help sharpen our playbook

Requirements

Hospitality, customer success or operations experience
Confident leading a room and training large groups
Organized, reliable and calm when plans change on-site
Comfortable with technology and quick to learn new software
Excited to travel often
US work authorization

Location

On-site at hotels across the US (NYC, Florida, DC, LA and beyond)

Work Type

Contract
On-site

Experience Level

Recent hospitality grads welcome

Salary/Compensations

$6,400/month

Benefits

All travel included: flights and hotel stays at Lance-contracted hotels

About the Company

Lance (YC W26) runs hotel operations with AI agents, from the front desk to back-of-house and sales.
We operate for 50+ hotels across Marriott, Hilton and Hyatt brands, and we're growing fast.