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About the Role
The role leads Supply Chain Management/Logistics and Site Technical Support Teams, ensuring reliable global logistics operations, effective technical support for cardiac equipment, regulatory compliance, and continuous process improvement. This position supports employees, clinical sites, clients, sponsors, and overall business performance.
Responsibilities
- Manages team operations and staff activities across Supply Chain Management/Logistics, and Site Technical Support.
- Organizes and monitors the efficient delivery of shipments to clinical sites by maintaining close coordination with vendors, staff, sponsors, and courier services.
- Monitors shipment alerts and notifications, coordinates remedial action when issues arise, and ensures shipments reach their intended destinations on time.
- Ensures processes are completed within agreed turnaround times and in accordance with documented procedures.
- Establishes and maintains effective courier support for ICON, considering service performance and pricing.
- Oversees inbound and outbound shipment tracking and provides ICON staff and clients with updates.
- Oversees the preparation of detailed customs and pro forma invoices.
- Monitors monthly courier invoices and ensures international shipping and receiving activities comply with applicable industry requirements, international regulations, and established procedures.
- Maintains performance metrics across the department and makes timely recommendations to senior management when requirements are not met.
- Identifies and implements ideas that improve global operational performance, streamline processes, add value to the business, and support client needs.
- Fosters a culture of continuous process improvement and encourages team members to contribute to practical and sustainable operational enhancements.
- Provides technical support related to cardiac equipment, including configuration requirements and site-level technical support activities.
- Represents the department during sponsor audits and visits.
- Supports the Global Business Development and Project Management teams in addressing logistics and Site Technical Support matters.
- Maintains responsibility for the logistics component of the Business Contingency Plan.
- Performs other duties assigned by senior management.
Requirements
- Knowledge of global logistics, import and export documentation, relevant shipping processes, and cardiac equipment support.
- Travel may be required for up to approximately 20% of the role.
- Expected to recognize, exemplify, and uphold ICON’s values, including its commitment to People, Clients, and Performance.
- Must have the legal right to work in the country where the role is based.
Location
- Rochester, NY
- Remote
Work Type
- Full-time
Salary/Compensations
- $100,472.00 - $125,590.00
Benefits
- Competitive base salary and performance related incentives
- Health and wellbeing programmes including medical, dental, and vision coverage where applicable
- Retirement and pension plans
- Life assurance and disability coverage
- Employee assistance programmes and wellbeing resources
- Learning and development opportunities through structured training and career pathways
About the Company
- ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.
- As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.
Equal Opportunity
- ICON is an equal opportunity employer.
- We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.
- If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.