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About the Role
Health Transport Partners (HTP Inc.) is seeking a Full-Time Dispatcher responsible for non-emergency call taking, dispatching, insurance verification, data entry, and billing duties.
Responsibilities
- Supports the HTP Inc. philosophy, mission and core values.
- Answers all telephone and radio calls professionally and politely.
- Immediately directs all emergency 911 related calls to the County’s PSAP.
- Coordinates telephone/cellular calls, faxes, radio communications, and schedules/dispatches medical transportation.
- Obtains and reviews all necessary information to safely, efficiently, fiscally and appropriately arrange patient transportation.
- Notifies President when requests exceed resources.
- Works collaboratively with all contracted facilities.
- Coordinates/schedules non-emergency medical transportation consistent with Company pick-up and drop-off time compliance standards.
- Seeks direction from supervisory and managerial personnel when necessary.
- Reviews all documentation for accuracy before entering events into Patient Care Report (PCR) and Medical Dispatch software applications.
- Secures all required insurance verification and authorization for NEMT trips.
- Assists with system status management and other support functions.
- Provides administrative, billing, data entry, copying and filing support.
- Does not provide any medical advice to callers.
- Cultivates professional and collaborative relationships with HTP Inc. staff, EMS agencies, hospitals, physicians, PSAPs and community members.
- Maintains caller’s/patient’s information in confidence.
Requirements
- Must be 18 years or older.
- Demonstrates strong communication and organizational skills.
- Requires computer experience including Windows Word, Excel, Computer Aided Dispatch (CAD), and database management.
Skills
- Call taking
- Dispatching
- Insurance verification
- Data entry
- Billing
- Radio communications
- Microsoft Word
- Microsoft Excel
- Computer Aided Dispatch (CAD)
- Database management
Location
- Onsite
Work Type
- Full-time
Experience Level
- Six months of EMT (career or volunteer) or office experience preferred.
Education Level
- High School Diploma or G.E.D.
About the Company
- Health Transport Partners (HTP Inc.) provides non-emergency medical transportation.