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About the Role
As a Deposit Operations Representative, you will support the daily operational functions of the bank, ensuring accurate, efficient, and compliant processing of deposit-related activities. This role is a key operational resource, providing support to the VP of Operations and assisting with customer transactions.
Responsibilities
- Process and support daily ACH, EIP, and wire transfer activities.
- Perform account maintenance and review customer account documentation for accuracy and completeness.
- Generate, review, and analyze operational and exception reports.
- Assist with balancing internal accounts, general ledger accounts, and other operational reconciliations.
- Prepare and distribute customer notices, correspondence, and required disclosures.
- Support online banking, bill pay, and cash management services for consumer and commercial customers.
- Research and resolve account discrepancies, transaction exceptions, and customer inquiries.
- Assist with transaction disputes, account investigations, and operational problem resolution.
- Open and maintain consumer and commercial deposit accounts in accordance with bank policies and procedures.
- Assist with bank audits, examinations, compliance requests, and internal reviews.
- Gather and provide documentation for formal complaints, subpoenas, and other legal or regulatory requests.
- Work directly with Jack Henry support and other third-party vendors to troubleshoot operations issues and system concerns.
- Perform interest adjustments, account corrections, and other maintenance activities as needed.
- Support the VP of Operations with operational projects, reporting, process improvements, and other assigned initiatives.
- Maintain a thorough understanding of bank policies, procedures, and regulatory requirements.
- Provide backup teller coverage and assist customers with deposits, withdrawals, payments, account inquiries, and other routine banking transactions as needed.
- Cross-train and collaborate with other departments to support overall branch and operational needs.
- Perform other duties as assigned.
Requirements
- Direct experience using Jack Henry core banking system (required).
- Strong attention to detail and commitment to accuracy.
- Knowledge of banking operations, deposit accounts, and transaction processing.
- Ability to manage multiple priorities and meet deadlines.
- Strong customer service and communication skills.
- Ability to maintain confidentiality and exercise sound judgment.
- Proficiency with Microsoft Office products and banking software systems.
- Previous banking operations, deposit operations, or branch operations experience.
- Experience processing ACH transactions and wire transfers.
- Experience with account maintenance, reconciliations, and balancing general ledger accounts.
- Working knowledge of consumer and commercial deposit accounts.
- Online banking, cash management, or treasure management support experience.
- Experience supporting audits, examinations, or compliance reviews.
- Knowledge of banking regulations and operational controls.
- New account opening experience.
- Bilingual (English/Spanish).
- High school diploma or equivalent.
Skills
- Jack Henry core banking system
- Microsoft Office products
- Banking software systems
- ACH transactions
- Wire transfers
- Account maintenance
- Reconciliations
- General ledger balancing
- Consumer deposit accounts
- Commercial deposit accounts
- Online banking
- Cash management
- Treasury management
- Audits
- Examinations
- Compliance reviews
- Banking regulations
- Operational controls
- New account opening
- Customer service
- Communication skills
Location
- Austin, Texas
Work Type
- Onsite
- Full-time
Education Level
- High school diploma or equivalent
Benefits
- 100% Employer-paid Medical, Dental, & Vision Insurance
- Generous Paid Time Off (PTO)
- Paid Holidays
- 401(k) with 4% Employer Match
- Monthly Chair Massages
- Career development
- Tuition assistance
About the Company
- Austin Capital Bank creates financial products and services that enhance customers’ financial well-being.
- The company is rapidly growing while maintaining a start-up spirit.
- Austin Capital Bank is recognized as one of the fastest-growing companies in the nation and in Central Texas.
- The company operates as a profitable, entrepreneurially driven entity, expanding into new digital markets and product categories.
- Core Values: Take Initiative, No Big Egos, Honesty, Wicked Smart.