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About the Role
Perspire Sauna Studio is seeking a Membership Sales Manager to drive membership growth, coach a high-performing team, and deliver an exceptional guest experience in a wellness-centered, inclusive environment. This role requires a people-first, wellness-loving self-starter with experience in customer-facing sales.
Responsibilities
- Master the front desk: Enthusiastically greet and engage with all guests, develop personal rapport with regulars, manage bookings, check ins/outs, sales pitches, membership changes, retail inventory, and guest communications.
- Administer studio tours: Educate guests on the benefits of sauna/contrast therapy and promote the benefits of regular sauna use.
- Drive In-Studio Sales: Sell membership, package, and retail product sales with confidence, setting sales goals and commissions for the team.
- Drive Outbound Sales: Proactively make phone calls and text messages to book appointments, close missed sales, and win back lapsed members.
- Coach the Team: Train Sales Associates on sales process and front desk duties, coach on behavior and energy, share feedback with management, and set the tone for professional and personal growth.
- Community Outreach: Reach out to local business partners, schedule and attend community events, leading grassroots marketing outside the studios.
- Support Operations Management: Regularly act as Manager on Duty (MOD), manage the in-studio team during opening hours, support team coverage, ensure smooth daily flow, and uphold studio and guest service standards.
- Deliver Excellence: Help guests feel seen, supported, and excited to return. Handle guest questions or concerns with care and professionalism.
- Oversee Facility Maintenance: Perform routine cleaning duties and oversee studio cleanliness and inventory.
- Physical demands: standing, lifting and carrying laundry and towels, and using cleaning chemicals.
Requirements
- 5+ years of customer-facing sales experience, with a proven track record of exceeding sales goals, outperforming peers and growing team responsibilities.
- A competitive and self-driven nature – you're a self starter and you like to win!
- Strong interpersonal skills – you’re approachable, clear, and inspiring.
- A passion for health and wellness.
- Natural leadership – you uplift others, stay calm under pressure, and lead by example.
- Flexible availability (evenings, weekends, ad-hoc support).
Skills
- Sales
- Customer Service
- Leadership
- Coaching
- Communication
- Interpersonal Skills
- Marketing
- Operations Management
- Facility Maintenance
Location
- New York, NY (Manhattan)
- Brooklyn, NY
Work Type
- Full-time
- Onsite
Experience Level
- 5+ years of customer-facing sales experience
Salary/Compensations
- Starting pay of $25 per hour, paid every 2 weeks, plus uncapped commissions on package sales and membership sales after renewal.
- Pay raise to $26/hour after 90 days and $27/hour after 6 months, subject to meeting performance and policy requirements.
Benefits
- Competitive salary
- Employee discounts
- Free uniforms
- Opportunity for advancement
- Training & development
- Wellness resources
- Unlimited use of Infrared Saunas / Red Light Therapy for yourself
- One free guest pass per month for a friend
- Free workouts
- Discounted products or services at neighboring businesses
- Growth opportunities in studio management
- Paid Safe & Sick Leave up to 40 hours per year
About the Company
- Perspire is a chain of over 100+ independently owned wellness studios offering Infrared Sauna, Red Light and Contrast Therapy.
- We credit our success to our dedicated team members who truly share a passion for wellness and customer service excellence.
- We strive to provide the services and environment necessary to bring both personal and professional development to each of our team members while constantly delighting our customers in a calm, clean and welcoming environment.
- The culture of Perspire has been designed to make people feel seen and heard and that starts with our team members.