Assistant Store Manager -Salvation Army San Francisco Geary Store
The Salvation Army Southern California · CA, US
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About the Role
The Assistant Manager will provide customers with the best selection, exceptional service, and well-organized stores to support spiritual, social, and rehabilitation programs. This role is accountable for meeting store sales and income budget expectations while managing expenses to maximize profitability. The Assistant Manager will also create a positive and mentoring environment for program participants through collaboration and partnership with program staff, implementing effective Work Therapy Assignments.
Responsibilities
- Takes an active role and partners with the Store Manager in the day-to-day operation of the store, including opening and closing procedures, point of sale operations, inventory management and rotation, ARC merchandising standards, and donations.
- Assumes responsibility for all day-to-day store operations, including personnel and cash handling duties, in the absence of the Store Manager.
- Monitors and analyzes key performance indicators to drive store sales and increase profitability as projected by budget and goals.
- Schedules store employees to ensure appropriate coverage and coordinates daily team meetings in the absence of the Store Manager.
- Reviews and maintains accurate employee payroll records, including daily monitoring of time and attendance edits.
- Assists with hiring, training, and directing the store team, ensuring proficiency and providing performance coaching.
- Communicates personnel issues and performance results with the Store Manager, potentially issuing disciplinary warnings and conducting employee evaluations.
- Ensures high levels of customer and donor satisfaction through excellent service and community relations.
- Develops strategies to improve service and maximize the customer experience.
- Supports the Store Manager in ensuring Back Room Processors/Warehouse Associates work effectively to meet daily processing goals.
- Supervises, supports, and reports on program beneficiaries when Work Therapy Assignments are in place.
- Protects and secures store currency, inventory, and property, including safe funds, bank deposits, products, equipment, and building security.
- Ensures the building is secured during non-operating hours with alarm system arming and alert protocol.
- Establishes and maintains safety measures consistent with ARC policy and governmental regulations, reporting safety issues and incidents immediately.
- Assists with conducting and recording mandatory Weekly Store Meetings and attends ARC Monthly Safety Meetings in the Store Manager's absence.
- May transfer or be relocated to other stores based on business needs.
- Completes all tasks assigned by management.
Requirements
- High School Diploma or equivalent.
- Minimum of 2 years previous Retail Management/Supervisory experience (thrift preferred).
- Basic understanding of office applications, including MS Office (Word, Excel, Outlook).
- Must hold a valid Driver's license, able to pass MVR report, able to show proof of insurance and have access to a motor vehicle.
- Must pass background check, which will include Criminal History and Sex Offender Registry.
- Ability to communicate effectively with management, store employees, customers, and donors.
Skills
- Problem Solving
- Oral Communication
- Written Communication
- Teamwork
- Project Management
- Managing People
Work Type
- FULL-TIME
Experience Level
- Minimum of 2 years previous Retail Management/Supervisory experience
Education Level
- High School Diploma or equivalent
Salary/Compensations
- $23.00/HR
About the Company
- The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.