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About the Role

Provide customers with the best selection, exceptional service, and well-organized stores to support spiritual, social, and rehabilitation programs. Accountable for meeting store sales and income budget expectations while managing expenses to maximize profitability. Create a positive and mentoring environment for Beneficiaries through collaboration and partnership with program staff. Implement effective Work Therapy Assignments and keep Beneficiaries on track.

Responsibilities

Take an active role in the day-to-day operation of the store, including opening and closing procedures, point of sale operations, inventory management, merchandising, and donations.
Assume responsibility for all day-to-day store operations in the absence of the Store Manager.
Monitor and analyze key performance indicators to drive store sales and increase profitability.
Schedule store employees to ensure appropriate coverage and coordinate daily team meetings.
Review and maintain accurate employee payroll records.
Assist with hiring, training, and directing the store team.
Provide development and performance coaching for all store employees.
Communicate personnel issues and performance results with the Store Manager.
Issue disciplinary warnings, conference reports, and employee evaluations as needed.
Ensure high levels of customer and donor satisfaction through excellent service.
Develop strategies to improve service and maximize the customer experience.
Support the Store Manager to ensure Back Room Processors/Warehouse Associates meet daily processing goals.
Supervise, support, and report on program Beneficiaries when Work Therapy Assignments are in place.
Protect and secure store currency, inventory, and property.
Ensure the building is secured during non-operating hours.
Establish and maintain safety measures consistent with policy and regulations.
Report safety issues and incidents immediately.
Conduct and record mandatory Weekly Store Meetings.
Attend ARC Monthly Safety Meetings in the Store Manager's absence.
May transfer or be relocated to other stores based on business needs.
Complete all tasks assigned by management.

Requirements

High School Diploma or equivalent.
Minimum of 2 years previous Retail Management/Supervisory experience (thrift preferred).
Basic understanding of office applications, including MS Office (Word, Excel, Outlook).
Hold a valid Driver's license.
Able to pass MVR report.
Able to show proof of insurance.
Have access to a motor vehicle.
Pass background check, including Criminal History and Sex Offender Registry.
Ability to communicate effectively with management, store employees, customers, and donors.
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
Ability to grasp, push, pull objects.
Ability to lift up to 50 lbs.
Ability to perform various repetitive motion tasks.

Skills

Problem Solving
Oral Communication
Written Communication
Teamwork
Project Management
Managing People

Work Type

FULL-TIME

Experience Level

2 years previous Retail Management/Supervisory experience

Education Level

High School Diploma or equivalent

Salary/Compensations

$23.00/HR

About the Company

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church.
Its message is based on the Bible.
Its ministry is motivated by the love of God.
Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.