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Responsibilities
- Prepare and serve beverages and/or food to guests in a friendly, courteous, and timely manner.
- Prepare beverages for other servers and act as cashier.
- Perform tasks related to beverage service, including waste control and requisitioning.
- Maintain bar setup, including stocking beer, wine, spirits, glassware, and other supplies.
- Prepare garnishes, juices, and perishables daily to ensure product quality.
- Greet guests, promote and document drink orders, and mix, garnish, and present drinks.
- Input orders into the point of sale system and create checks for guests.
- Handle cash transactions, verify charges, and ensure proper check handling.
- Maintain guest confidentiality.
- Secure all beverage, food, and equipment items, and deposit cash drops.
- Adhere to New York State Alcohol Beverage Control Laws and company alcohol policy.
- Maintain knowledge of all beverage items, preparation, garnish, and presentation methods.
- Provide recommendations for enhancing diner satisfaction, including wine pairings.
- Open wine and champagne table-side.
- Serve guests while navigating stairs and crowded/noisy conditions with loaded trays.
- Ensure guests served alcohol are at least 21 years of age and check identification.
- Prevent intoxication and serving alcohol to underage or visibly intoxicated guests.
- Provide food service to specific lounge and restaurant customers.
- Complete opening and closing side duties.
- Maintain cleanliness of all bar areas.
- Take responsibility for company equipment and supplies.
- Think clearly, maintain coordination, and provide swift beverage service.
- Remain organized and attend to the needs of multiple guests.
- Prioritize and manage time effectively.
- Perform basic mathematical skills and accurately record transactions.
- Follow management instructions and suggestions.
- Work productively and efficiently with or without supervision.
- Adhere to company Dress and Grooming Standards.
- Learn and demonstrate company service steps and strategies.
- Learn and retain knowledge of company historical facts.
- Maintain a flexible work schedule, including days, nights, weekends, and holidays.
- Develop and maintain positive working relationships with staff.
- Answer guest questions accurately and engage with guests in a friendly and helpful manner.
- Work in a manner that will not endanger self or others.
- Adhere to all safety and security regulations.
- Operate vehicles safely.
- Inspect work for conformance to prescribed standards.
- Communicate clearly and congenially in English with guests and employees.
- Hear verbal instructions, directions, and warnings.
- Perform physical tasks including reaching, bending, kneeling, stooping, twisting, flexing arms, walking, sitting, climbing, and standing for extended periods.
- Lift and carry items up to 50 pounds.
- Walk up to 7 miles per day.
- Maneuver carts or dollies with loads up to 350 pounds.
- Utilize vision for close and distance tasks, peripheral vision, depth perception, and focus adjustment.
- Act calmly and effectively in emergency situations.
- Analyze problems and develop action plans.
- Taste and smell to assess product quality.
Requirements
- Valid Driver's License.
- At least 21 years of age, or 20 years of age with at least two years of licensed driving experience.
- Previous bartending and wine service experience.
- TIPS or other state-recognized Alcohol Awareness Training Certification preferred.
Skills
- Beverage preparation and service
- Cash handling
- Customer service
- Point of Sale (POS) system operation
- Alcohol awareness and responsible serving
- Menu knowledge
- Communication skills
- Time management
- Problem-solving
- Basic mathematical skills
- Physical stamina
- Teamwork
About the Company
- Mohonk Mountain House