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About the Role

The Help 365 Mobile Bilingual SNAP Enroller will assist families and individuals in need, the elderly, and individuals with limited English proficiency in submitting and acquiring Supplemental Nutrition Assistance Program (SNAP) benefits through the New York City Human Resources Administration (HRA). This role involves extensive travel throughout the Bronx, Brooklyn, Manhattan, and Queens.

Responsibilities

Travel to designated areas within four of NYC’s boroughs, the Bronx, Manhattan, Brooklyn, and Queens, to engage potential SNAP applicants.
Attend all mandatory training and webinars set by Hunger Solutions New York.
Establish a professional working relationship with the local Department of Social Services (DSS) or Human Resources Administration (HRA) to provide mediation as required to ensure the successful receipt of SNAP benefits.
Create and produce outreach materials to educate potentially eligible individuals about SNAP.
Engage in direct contact to educate potentially SNAP-eligible community members through community events, presentations, and tabling opportunities in the community.
Prescreen individuals and households for SNAP eligibility, providing an estimated SNAP benefit amount.
Assist potential SNAP-eligible individuals in applying for SNAP, including the gathering of required documents.
Help resolve barriers that potentially SNAP-eligible clients encounter when applying for SNAP.
Submit SNAP applications weekly through ACCESS HRA, HRA’s Mail Application & Referral Unit (MARU), and collaborate with local community-based organizations to educate them about the importance of SNAP while providing services at current partner sites.
Confidently track client information and outcomes by entering data into all appropriate tracking tools and databases for reporting purposes.
Achieve annual program targets as assigned by Hunger Solutions New York.
Other responsibilities as assigned.

Requirements

A Minimum of two (2) years of experience working in Human Services or related fields is required.
Full professional proficiency level in English and Spanish is required.
A Bachelor’s degree in Social Work, Human Services, or a related field; equivalent work experience is preferred.
Commitment to helping the communities in need and NYCP’s work and mission.
Solid computer literacy and general administrative/clerical skills.
Professional written and verbal communication skills.
Proficient with Microsoft Office Suite and Google Drive.
Experience with case management databases.
Experience with public benefits and utilizing database platforms to capture information.
Experience managing challenging interactions and de-escalating situations with clients while maintaining safety, dignity, and respect.
Cultural sensitivity and respect when serving diverse communities.
Strong multitasking skills and ability to work efficiently in a fast-paced, high-traffic environment.
Strong customer service and interpersonal skills.

Skills

English proficiency
Spanish proficiency
Computer literacy
General administrative skills
Clerical skills
Written communication skills
Verbal communication skills
Microsoft Office Suite proficiency
Google Drive proficiency
Case management databases experience
Public benefits experience
Database platform utilization
Challenging interaction management
De-escalation skills
Multitasking skills
Customer service skills
Interpersonal skills

Location

New York, NY
8 East 109 Street, New York, NY 10029

Work Type

Full-Time
35 hours a week
non-exempt

Experience Level

Minimum of two (2) years of experience working in Human Services or related fields

Education Level

Bachelor’s degree in Social Work, Human Services, or a related field
Equivalent work experience is preferred

Salary/Compensations

$24.00 - $26.00/Hour

Benefits

Paid Holidays
Paid Time Off, including Vacation, Personal, and Sick
Medical, Medical Expense Reimbursement Plan, Dental, and Vision insurance
Limited Purpose and dependent care FSA
403(b) Retirement Account
Employer-Paid Life Insurance and Long-Term Disability
Voluntary Life Insurance
Voluntary Pet Insurance
Pre-tax Transit Benefits

About the Company

New York Common Pantry is one of the city’s largest hunger relief organizations, providing food assistance, case management services, senior food provision, nutrition education, and hygiene services.
We are a dynamic, mission-driven organization experiencing rapid growth and expansion.
NYCP is a poverty-fighting organization that reduces hunger and promotes dignity, health, and self-sufficiency by using a holistic approach.
Last year, we assisted over 764,000 visitors, served over 11.7 million meals, and accessed $10.7 million in public benefits resources for our guests.
Through an array of programs that we offer, we look to establish long-term stability for those we serve.

Equal Opportunity

New York Common Pantry is an Equal Opportunity Employer and is committed to providing equal employment opportunities to you without regard to race, creed, color, religion, national origin, sex, sexual orientation, pregnancy, marital status, age, veteran status, medical condition or disability, genetic information, gender identity, or any other protected status under federal, state, or local law.