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About the Role
Oversee operations for multiple locations, ensuring service, execution, and team performance meet high standards. Lead with purpose, drive consistency, and cultivate a people-first culture rooted in excellence and innovation. This role requires a seasoned leader skilled in scaling systems, leading teams, and delivering consistent results in a fast-paced, modern food environment.
Responsibilities
- Lead and hold Managers accountable across your market, ensuring the full customer journey aligns with brand standards and commitment to clean, elevated service.
- Build and lead a high-performing team of managers and service professionals, fostering a culture of accountability, support, and continuous growth.
- Oversee staffing operations, including hiring, onboarding, scheduling, performance management, labor compliance, and documentation, partnering with HR.
- Develop, implement, and maintain operating procedures and service standards for consistency, hospitality, and operational excellence.
- Ensure seamless coordination between departments and locations, driving consistency, timing, and efficiency throughout the order fulfillment process.
- Utilize customer feedback, delivery platform data, and internal reporting tools to drive performance, troubleshoot issues, and improve processes.
- Uphold high standards for aesthetic, cleanliness, professionalism, and thoughtful service in all market locations.
- Own market-level KPIs including customer satisfaction, order accuracy, labor efficiency, and team productivity, using data to inform decisions.
Requirements
- 3-5 years of experience leading restaurant or service operations in multi-unit, high-performance environments.
- Proven track record in building and developing strong teams and scaling operations.
- Deep understanding of operational systems, compliance, and process excellence.
- Strong knowledge of HR best practices and labor law compliance.
- Experience with delivery-first or digital food concepts is a plus.
- Strong analytical and financial acumen, including labor planning and budget oversight.
- Passion for clean, high-quality food and modern hospitality.
- Exceptional communication, leadership, and coaching skills.
Skills
- Mult-unit Leadership
- Team Performance & Culture
- HR & Staff Management
- Standards & Training
- Operational Execution
- Tech-Enabled Service
- Brand Representation
- Metrics & Accountability
- Communication
- Leadership
- Coaching
- Analytical
- Financial Acumen
Location
- Multiple locations across a market
Work Type
- Full-time
Experience Level
- 3-5 years
Benefits
- Competitive salary and benefits package
- Bonus potential
- Medical, Dental and Vision insurance
- Paid time off
- 401k match
- Annual cell phone reimbursement
- Employee discount
About the Company
- goop kitchen is an upscale fast-casual concept, founded by Gwyneth Paltrow in 2021, serving real, clean, and delicious food made-to-order.
- The brand focuses on thoughtfully sourced ingredients and chef-driven menus designed primarily for delivery and takeout.