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About the Role
Akiba Texas is seeking an enthusiastic, creative, and experienced Store Manager for its downtown Austin location. This role involves overseeing daily operations, developing a high-performing team, maintaining exceptional customer service, and ensuring the store reflects the brand's unique personality and standards. The ideal candidate is an approachable, hands-on leader who balances creativity with accountability and enjoys helping others succeed.
Responsibilities
- Lead, motivate, and support a team of sales associates, supervisors, and assistant managers.
- Foster a positive, inclusive, and collaborative workplace.
- Set clear expectations, provide regular coaching and feedback, and help employees grow professionally.
- Participate in hiring, onboarding, training, and performance evaluations.
- Address workplace concerns proactively, fairly, and professionally.
- Confidently manage high-volume shopping periods, large crowds, and special events while maintaining excellent customer service, store organization, and a safe, welcoming environment.
- Remain calm, adaptable, and solution-oriented in a fast-paced retail environment, effectively directing staff and adjusting priorities as business needs change.
- Oversee daily store operations, ensuring a welcoming, engaging, and well-organized shopping environment.
- Manage scheduling, staffing needs, and operational priorities.
- Troubleshoot point-of-sale, computer, and other day-to-day operational challenges.
- Oversee inventory receiving, transfers, documentation, and regular inventory counts.
- Maintain accurate inventory records and support efficient stockroom organization.
- Collaborate with buyers and company leadership on product selection, merchandising, and emerging trends.
- Help create exciting product displays that encourage discovery and reflect the Akiba Texas brand.
- Maintain accurate cash-handling procedures, bank deposits, petty cash, and related documentation.
- Ensure adherence to company policies, operational procedures, and workplace safety standards.
- Communicate regularly with company leadership regarding store performance, opportunities, and challenges.
- Monitor store needs and maintain appropriate supplies and resources.
- Represent Akiba Texas as an enthusiastic ambassador within the Austin community.
- Help plan and execute in-store events, promotions, and community partnerships.
- Identify creative opportunities to increase sales, strengthen customer relationships, and grow brand awareness.
- Stay engaged with relevant merchandise trends, fandoms, and pop culture communities.
Requirements
- Previous retail management experience, preferably in a specialty retail environment.
- Strong leadership skills with a demonstrated ability to coach, motivate, and develop employees.
- Ability to thrive in a busy, high-energy retail environment, remaining composed under pressure while leading a team through peak shopping periods and unexpected challenges.
- Excellent communication, organization, and problem-solving abilities.
- A proactive, hands-on management style and a willingness to lead by example.
- Confidence managing inventory, cash handling, scheduling, and daily retail operations.
- A commitment to creating a respectful, inclusive, and engaging environment for employees and customers.
- Flexibility to work evenings, weekends, and holidays as business needs require.
Skills
- Leadership
- Team Motivation
- Coaching
- Employee Development
- Customer Service
- Store Operations Management
- Inventory Management
- Cash Handling
- Scheduling
- Problem-Solving
- Communication
- Organization
- Merchandising
- Brand Engagement
- Enthusiasm for Japanese pop culture, collectibles, anime, or gaming (preferred)
Location
- Austin, TX
Work Type
- Full-time
Experience Level
- Management Experience
Benefits
- Subsidized Medical Insurance
- Affordable Dental and Vision Insurance
- Subsidized commuting benefit or company provided parking
- Generous employee discount (cost plus 10%, averaging 50%)
- Free beverage or ice cream from Yummi Joy during every shift
- Free employee assistance program (therapy, legal, financial advice)
- Paid Time Off
About the Company
- Akiba Texas is a locally owned business, part of the Toy Joy family of stores, bringing together Japanese pop culture and the spirit of Austin.
- The company is built on a love of discovery, individuality, and community.
- Akiba Texas believes retail should be fun, imaginative, and full of personality, offering a place for customers to discover the unexpected and employees to be themselves.