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About the Role
You are a trusted advisor, product consultant, and closer, working with customers to deliver immense ROI through an efficient, value-based renewal and upsell cycle. You will act as a product evangelist, solutioning Zip to meet current pain points with an eye toward future product development. As a builder, you will contribute to shaping the team culture and bringing best practices to the organization.
Responsibilities
- Partner with the Customer Success team to monitor health scorecards, identify customer needs, and demonstrate account management capabilities to guide deal closure.
- Negotiate all facets of renewal contracts, developing win/win strategies that maximize contract value while enhancing customer relationships.
- Engage the broader Zip team to provide regular and accurate updates on renewal status to management and escalate when needed.
- Manage current customers on multi-year contracts to ensure customer value realization.
- Become a product expert, learning the Zip platform to be demo ready.
- Become a procurement expert, learning the ins and outs of the procurement market.
- Use cutting-edge sales intelligence and engagement solutions to prospect, manage deal cycles, and bring on new customers.
- Be adaptable and flexible, helping to shape the sales process in a rapidly growing company.
Requirements
- 4+ years of technology SaaS experience.
- Experience selling to procurement, finance, and legal departments.
- Experience driving customer retention and adoption of a SaaS product for enterprise accounts.
- Customer management skills, including sales, account management, and customer service.
- Self-driven with a strong work ethic.
- Organized, efficient with time, and an excellent communicator.
- Experience using tools like Salesforce, Clari, Zoominfo, LinkedIn SalesNav, and Outreach.
- Willing to go the extra mile to ensure customer, company, team, and personal success.
Skills
- SaaS sales
- Account management
- Customer retention
- Customer adoption
- Sales negotiation
- Sales intelligence
- Sales engagement
- Salesforce
- Clari
- Zoominfo
- LinkedIn SalesNav
- Outreach
Experience Level
- 4+ years
Salary/Compensations
- $200,000 - $240,000 OTE
Benefits
- Start-up equity
- Full health, vision & dental coverage
- Catered lunches & dinners for SF employees
- Commuter benefit
- Team building events & happy hours
- Flexible PTO
- Apple equipment plus home office budget
- 401k plan
About the Company
- Zip is the AI platform for enterprise procurement, built for humans and agents working together.
- Zip orchestrates procurement across teams, tools, and suppliers with AI agents, enabling companies to secure resources for faster innovation.
- Trusted by enterprises like T-Mobile, OpenAI, AMD, Mars, and Dollar Tree, Zip has saved over $8 billion and processed over $500 billion in spend.
- The Zip team comprises product leaders from Apple, Airbnb, and Meta, and former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA.
- Backed by investors including Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation.
- Recognized by Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups.
Equal Opportunity
- We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong.