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About the Role
The Copy Center Operator is responsible for providing high-quality digital printing, copying, scanning, finishing, and document production services in a fast-paced professional services environment. This position supports attorneys, staff, and administrative teams by producing time-sensitive, accurate, and professional-quality materials while maintaining a high level of client service.
Responsibilities
- Operate high-volume digital production printers and finishing equipment, performing basic troubleshooting and escalating service issues as needed.
- Review submitted files and job instructions for accuracy before production.
- Prepare documents for printing, including basic file adjustments, sizing, orientation, duplexing, and finishing requirements.
- Perform quality-control checks throughout production to ensure accuracy, completeness, and adherence to presentation standards.
- Handle confidential and sensitive client and firm documents with discretion and in accordance with firm standards.
- Operate finishing equipment such as cutters, folders, booklet makers, collators, laminators, and binding equipment.
- Assist with large-format printing and specialty projects.
- Prepare presentation materials, booklets, reports, exhibits, trial materials, and other professional documents.
- Receive and prioritize print and production requests based on established procedures and deadlines.
- Monitor assigned work through the department's tracking/workflow system.
- Communicate clearly and promptly regarding job specifications, turnaround times, clarification needs, and potential delays.
- Ensure completed work is properly identified, packaged, and routed for pickup or delivery.
- Provide professional, responsive, and service-oriented support to attorneys, paralegals, administrative staff, and other internal clients.
- Assist clients in determining the most appropriate production method for their project.
- Monitor inventory of paper, toner, finishing supplies, and other production materials.
- Collaborate with other Office Services team members, providing cross-functional support during high-volume periods or staffing needs.
Requirements
- Ability to manage a varied workload and meet deadlines.
- Punctual, dependable, and responsive.
- Proficient in Outlook and other required applications.
- Great customer service, interpersonal, written, and verbal communication skills.
- Ability to troubleshoot routine production issues and know when to escalate problems.
- Ability to handle firm and client information with confidentiality and discretion.
- Flexibility to adjust priorities and assist with responsibilities across Office Services functions when urgent or unexpected business needs arise.
- Maintain a positive and professional demeanor when handling competing priorities or difficult situations.
Skills
- Digital printing
- Copying
- Scanning
- Document finishing
- Document production
- Operating production equipment
- Basic troubleshooting
- File preparation
- Quality control
- Confidentiality
- Cutters
- Folders
- Booklet makers
- Collators
- Laminators
- Binding equipment
- Large-format printing
- Specialty projects
- Presentation materials
- Booklets
- Reports
- Exhibits
- Trial materials
- Workflow systems
- Client communication
- Outlook
Location
- New York, NY
Work Type
- Full-time
- Onsite
Experience Level
- Preferred prior experience in a copy center, digital print center, print production environment, or professional services environment.
Education Level
- High School diploma or equivalent preferred
Salary/Compensations
- $55,000-$65,000
About the Company
- Davis Polk & Wardwell LLP is an elite global law firm with world-class practices across the board.
- Clients rely on Davis Polk for their most challenging legal and business matters.
- The firm has offices in key financial centers and political capitals worldwide.
- Over 1,000 lawyers collaborate seamlessly to deliver exceptional service, sophisticated advice, and creative, practical solutions.