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About the Role

The Patient Representative Floater is the primary point of contact for all front office operations, assisting the Practice Site Administrator. This role involves traveling to various clinical offices to cover for patient representatives, switchboard operators, and surgical coordinators.

Responsibilities

Travel to designated locations assigned by regional managers weekly.
Cover for patient representative, switchboard, and surgical coordinator during PTO, FMLA, and open positions.
Assist the Practice Site Administrator with all tasks.
Support the operations department with special projects and staff training.
Participate in merger and acquisition training and go-live events.
Prepare offices in the morning by turning on equipment, taking phones off service, and collecting messages.
Answer incoming phone calls, book appointments for physicians, allergy, and audiology, and take messages.
Generate and update daily schedules, maintaining accurate records of weekly logs.
Greet incoming patients, ensure new patients complete necessary paperwork, and accurately key in all information.
Scan patient paperwork into the EHR system.
Verify insurance coverage, update patient information, and ensure HMO patients have valid referrals.
Create and update patient EHR charts.
Collect and distribute incoming faxes, mail, and deliveries.
Maintain a neat waiting room.
Ensure phones are on service, inform service of on-call staff, and lock all doors.

Requirements

Must be able to work independently.
Must be willing to travel.
Able to deal with varied types of people.
Willing to help the Department in crunch situations.
Able to handle multiple responsibilities and prioritize them well.
Flexible work hours.

Location

Long Island Offices
Hauppauge
Port Jefferson
Babylon
East Patchogue
Lake Success
Garden City

Work Type

Full-Time

Salary/Compensations

$21/hr

Benefits

Medical, Dental, and Vision insurance
Company-paid long-term disability
Flexible Spending Account (FSA)
Company-paid life insurance and voluntary life insurance
401(k)
Pet insurance

About the Company

ENT and Allergy Associates (ENTA) is the largest ENT, Allergy, and Audiology practice in the country, with over 475 clinicians practicing across 70+ clinical locations in New York, New Jersey, Pennsylvania, and Texas.
ENTA clinical offices feature world-class physicians specializing in various fields, delivering expert care to patients of all ages.
Comprehensive services include Adult and Pediatric ENT and Allergy, Voice and Swallowing, Advanced Sinus and Skull Base Surgery, Facial Plastics and Reconstructive Surgery, Treatment of Inner Ear Disorders and Dizziness, Asthma-related services, Diagnostic Audiology and Hearing Aid Dispensing, and Sleep and CT Services.
ENTA physicians are recognized as “Top Doctors” by Castle Connolly.
Backed by over 25 years of experience, Hümi specializes in healthcare management and consultancy across practice operations and management, technology, revenue cycle, compliance, HR management, and business applications.
Hümi delivers cutting-edge healthcare business management solutions and implements best practices for measurable success.
Hümi represents the human side of healthcare, where operational excellence meets a people-first philosophy.

Equal Opportunity

ENT and Allergy Associates is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.