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About the Role
Own the rolling customer plan, shaping how John Lewis brings its biggest customer and business priorities to life through marketing. Connects dots, focuses effort and investment, and provides a clear plan for teams to deliver. Offers a broad view of the business and influence over marketing customers see throughout the year. Ideal for those who bring clarity to complex plans, balance competing priorities, and have essential line management experience.
Responsibilities
- Owning and orchestrating the rolling customer marketing plan.
- Bringing together customer, brand, and commercial priorities.
- Translating priorities into a clear, prioritised, and deliverable plan across future planning horizons.
- Working across Strategy, Brand, Commercial, Trade Marketing, Media, Channels, and C&C to ensure the right activity is planned with the right order and resource.
- Owning prioritisation, planning governance, and forward resource planning.
- Ensuring the plan remains aligned to strategy and is commercially and operationally realistic.
Requirements
- Experience in customer planning, integrated marketing planning, or campaign planning within a complex organisation.
- Strong understanding of how customer, brand, commercial, trading, and marketing planning interact.
- Proven experience bringing multiple business inputs together into one coherent, prioritised plan.
- Demonstrable experience making prioritisation decisions and managing trade-offs between competing stakeholders.
- Strong experience of forward planning, critical-path management, and resource/capacity planning.
- Experience working across complex matrix teams and influencing senior stakeholders without direct authority.
- Comfortable operating in a fast-paced retail environment with changing commercial priorities.
- Strong understanding of brand strategy and how this translates into customer-facing activity.
- Experience establishing or improving planning governance, processes, and ways of working.
- Confident using customer insight, commercial performance, and other data to inform planning and prioritisation decisions.
- Strong people leadership/coaching capability.
- Line management experience is essential.
Skills
- Customer planning
- Integrated marketing planning
- Campaign planning
- Prioritisation
- Trade-off management
- Forward planning
- Critical-path management
- Resource/capacity planning
- Matrix team collaboration
- Stakeholder influence
- Brand strategy
- Data-informed decision making
- People leadership
- Coaching
Location
- London Head Office campus in Pimlico
- London Central Office, 1 Drummond Gate, London, SW1V 2QQ
Work Type
- Hybrid working
- Permanent
- 35 hours per week
Experience Level
- Senior Manager
- Partnership Level 6
Education Level
- Professional marketing qualification (desirable)
Salary/Compensations
- £55,500.00 - £88,500.00
- Expected salary up to £75k depending on experience
Benefits
- Flexible working
About the Company
- The John Lewis Partnership is the largest employee-owned business in the UK, home to John Lewis and Waitrose.
- Partners are driven by the purpose to build a happier world.
- The company is focused on being brilliant at retail, continuing to innovate, adapt, and diversify.
- Partners share responsibility of ownership and its rewards, using their voices to contribute to success.
- The company fosters an environment where everyone belongs, differences are embraced, and individuals can thrive.
- Roles may be subject to pre-employment vetting, including DBS checks and financial probity checks for some roles.
Equal Opportunity
- We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.