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About the Role
This pivotal leadership role is responsible for driving sales growth and fostering a high-performing sales team. The position involves executing personnel and store sales initiatives to achieve revenue targets while upholding the company’s ethos of prioritizing people, optimizing processes, delivering exceptional products, and reinforcing brand values. This role elevates store sales performance and contributes to overall company success, adhering to the highest standards of ethics, integrity, and professionalism.
Responsibilities
- Achieve or surpass store and individual sales goals, annual operating benchmarks, and personal objectives.
- Promote the In-home design program.
- Champion and role model the selling process by overseeing sales floor interactions and evaluating team performance.
- Provide coaching, training, and support to sales teams to improve sales techniques, strategies, and overall performance.
- Ensure staff deliver exceptional customer service, building long-term relationships that enhance customer loyalty and satisfaction.
- Build a motivated and cohesive team by recognizing achievements, addressing concerns, and promoting a culture that aligns with company values.
- Recruit, train, and mentor staff to ensure they meet sales targets while fostering a positive work environment.
- Ensure the store and team consistently reflect the company’s brand image, values, and customer experience standards.
- Champion the delivery of a branded customer experience, ensuring store layout, product presentation, and employee interactions align with brand guidelines.
- Support company-wide marketing initiatives and promotions, ensuring correct execution in line with brand positioning.
- Resolve customer concerns and other issues that may interfere with efficient sales operations.
- Support planning and execution of sales promotions and events.
- Collaborate with support teams to ensure flawless execution of operational excellence.
- Ensure proper execution of all existing and new systems and administrative procedures.
- Uphold brand visual standards in the store by ensuring cleanliness in employee and customer areas.
Requirements
- High School or GED Equivalent
- 1-3 years in a business unit with a retail sales emphasis.
- Ability to work the schedule and hours dictated by business needs, to include evenings, weekends, and holidays.
- Ability to lift and/or carry up to 50 pounds.
- Ability to stand for long periods of time.
- Nearly continuous use of repetitive hand motions, hearing and listening.
- Often required to sit, walk, bend and stoop.
- Subject to inside environmental conditions.
- Ability to pass background and drug screen.
Skills
- Proficient in Microsoft Office 365
- Financial understanding
- Adept interpersonal communication
- Analytical abilities
- Goal orientation
- Team management
- Customer service
- Strong business acumen
- Advanced interpersonal skills
- Communication skills
- Experience in building effective relationships
Work Type
- Full-time
Experience Level
- 1-3 years retail sales experience
- Experience managing in a retail environment with a strong focus on sales
Education Level
- High School or GED Equivalent
Salary/Compensations
- Training Pay: $20 per hour for 2-6 weeks (no commission)
- Average Annual Earning Potential After Training: $70,000 - $100,000+
- Base Pay: $10,400 per year
- Commission & Bonus: Uncapped commission on written sales – 6% on La-Z-Boy Design Sales and 4% on other sales. Monthly bonus opportunity up to $1,500 based on achievement of store sales goals.
Benefits
- Medical, Vision, Dental and Basic Life Insurance
- Available 401k retirement plan with company match of up to 6%
- 9-11 paid holidays each year
- Two weeks’ prorated vacation as a new hire
- Personal time or state mandated sick time
About the Company
- Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day.
- Our employees have the power to change lives, in our homes, work and communities.
- We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves.
- Join an industry leading organization where our people are the most important asset, and innovation propels us into the future.
- WE BELIEVE IN THE TRANSFORMATIONAL POWER OF COMFORT!
Equal Opportunity
- At La-Z-Boy Incorporated, we're an equal opportunity employer.
- All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
- We are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table.
- If you are a qualified individual that may need a change or adjustment to the application/interviewing/hiring process as a result of your disability, you may request a reasonable accommodations by emailing our recruiting team at recruiting@la-z-boy.com or by calling 734-242-1444.