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About the Role
Rose Associates is seeking an experienced Resident Manager to oversee one of the most ambitious office to residential conversions. This role involves managing daily operations, staff performance, and contributing to the property's financial success. The ideal candidate is a leader with strong problem-solving and multitasking abilities, responsible for ensuring compliance, optimizing building performance, and enhancing resident satisfaction.
Responsibilities
- Manage day-to-day property operations and maintenance, focusing on tenant and client concerns with a customer-centric approach.
- Ensure timely maintenance of all building operations and systems, including preventive maintenance and equipment readiness.
- Ensure properties pass audits, inspections, and comply with local laws and national codes.
- Oversee maintenance and repair activities, including vendor quotes, scheduling, coordination, and work review.
- Implement corporate standard operating procedures for maintenance.
- Collaborate with external contractors and vendors for specialized services.
- Negotiate service contracts, manage building contracts, and verify supplier obligations.
- Ensure external work meets quality and safety standards.
- Assist in the development and management of the building maintenance budget.
- Review budget variances and communicate with general manager to meet financial goals.
- Monitor and control maintenance expenditures to meet budget goals and identify cost savings.
- Respond to building emergencies by coordinating resources and providing guidance.
- Supervise construction projects and capital improvements.
- Enforce safety protocols and guidelines for all maintenance activities.
- Conduct regular safety inspections and provide necessary training.
- Investigate and report workplace accidents or incidents.
- Maintain accurate records of all maintenance activities, repairs, and inspections.
- Prepare reports and documentation for management.
- Ensure compliance with regulatory and legal requirements.
- Recruit, hire, lead, train, mentor, and evaluate building staff.
- Administer disciplinary actions for all building staff.
- Create and maintain a productive working environment by assigning and following up on daily tasks.
- Approve weekly payroll and oversee all personnel actions.
- Collaborate with relevant unions and union representatives.
- Perform duties outside normal responsibilities as needed.
Requirements
- A minimum of 15 years of experience in maintenance and staff management.
- Ability to implement sustainable energy practices to optimize building efficiency.
- Experience with grid interactive maintenance procedures to reduce carbon footprint of building.
- Demonstrated knowledge of building mechanical systems, including plumbing, electrical, carpentry, apartment alterations, waterproofing, generators, and commercial HVAC systems.
- Exposure to high-rise office building operations.
- Lease-up, new construction, and commercial property maintenance experience in the New York City market.
- Proficiency in effective verbal and written communication with staff, property management teams, and senior management.
- Possession of required licenses and certificates (Certificate of Fitness S12, S13, S95, P99, EPA 608 Universal).
- Willingness to respond to emergencies and be on call 24 hours.
- Strong self-management and prioritization skills.
- Maintain professional demeanor at all times.
- Practical experience with modern motion detection and video capture technologies.
- Experience with unions, particularly 32BJ, is preferred.
- Proficiency with computers and property management software, including Microsoft Office and Yardi.
- Ability to remain stationary for extended periods of time, up to 50% of the work day.
- Ability to move about the building(s) for meetings with tenants, vendors, and staff.
- Ability to ascend/descend stairs and ladders, and position oneself in small spaces for inspections and maintenance.
- Ability to effectively communicate with tenants, vendors, staff, and various company departments.
- Ability to recognize areas for improvement, detect issues, and assess the best plan of action.
- Ability to transport large or heavy objects (up to 50 lbs) throughout the property.
- Ability to work in varying weather conditions.
- Ability to perform duties in residential environments where domestic pets are routinely present, including occupied apartments.
Skills
- Leadership
- Problem-solving
- Multitasking
- Communication (verbal and written)
- Budget management
- Vendor negotiation
- Staff supervision and training
- Safety protocol enforcement
- Record keeping
- Compliance management
- Computer proficiency
- Property management software (Microsoft Office, Yardi)
Location
- New York City
Work Type
- Full-time
- Onsite
Experience Level
- 15+ years in maintenance and staff management
Education Level
- Certificate of Fitness S12
- Certificate of fitness S-13
- Certificate of fitness S95
- Certificate of fitness P-99
- EPA 608 Universal
Salary/Compensations
- $200,000 - $250,000
About the Company
- Rose Associates is a dynamic services platform in real estate, spanning development, management, leasing, and marketing for global property owners.
- A recognized industry leader in New York City, particularly with office to residential conversions.
- Established in 1925, with nearly a century of New York real estate expertise and expansion across the tri-state area.
- Committed to innovation and growth.
Equal Opportunity
- All official communication regarding opportunities with our firm will come exclusively from an email address ending in @RoseNYC.com.
- We will never request payment, financial information, or sensitive personal documentation during the application process.
- We will never extend a job offer without first conducting a formal in-person interview.
- If you receive a message that appears suspicious or does not originate from this domain, please mark it as spam or phishing and report it to us directly at recruiting@rosenyc.com.