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About the Role

Rose Associates is seeking an experienced General Manager to oversee an ambitious office-to-residential conversion. This role involves cultivating tenant and owner relationships, ensuring seamless property operations, and delivering a hospitality-driven experience. The objective is to optimize occupancy and profits while elevating the property's reputation, service standards, and market value.

Responsibilities

Interact with property owners, upper management, internal team members, and business partners to maximize client satisfaction and ensure project completion.
Interface with residents to punctually address their concerns.
Work in conjunction with internal departments such as compliance, leasing, and accounting, including examining lease packages.
Provide direction, set goals, and manage scheduling for staff while fostering a positive work environment.
Recruit, train, and lead a cohesive team to ensure efficient property operations.
Oversee the training curriculum to ensure hospitality standards and initiatives are achieved.
Implement and track service KPIs to create elevated tenant experiences.
Ensure compliance and communication of policies and procedures for residents and internal team members.
Perform regular property inspections and oversee maintenance of building operations and systems.
Coordinate preventive maintenance work and identify/coordinate vendors for building repairs, construction, and capital improvements.
Oversee ongoing construction for new buildings.
Negotiate service contracts and ensure compliance with contractual obligations.
Be available after-hours for emergencies and coordination of resources.
Ensure appropriate insurance requirements are in place and report incidents.
Participate in the preparation of and adhere to operating budgets and forecasts.
Prepare Monthly Variance Reports and other standard and custom reports.
Analyze patterns of income and expenses, providing recommendations to ownership.
Implement strategies for enhancing financial operational performance.
Process invoices through the AP system and manage vendor payments.
Build positive relationships with residents, addressing concerns and implementing retention initiatives.
Be present on-site and able to move throughout the building to address building-related matters.
Communicate effectively with tenants, staff, vendors, and visitors.
Ascend and descend stairs and be comfortable with exposure to varying environmental climates and circumstances.
Perform duties in residential environments where domestic pets are routinely present.
Perform duties outside their normal responsibilities as needed.

Requirements

Bachelor’s degree in business, marketing, hospitality, real estate, or finance or equivalent experience.
A minimum of 15 years of multifamily residential property management experience.
Lease-up, new construction, and commercial property management experience in the New York City market.
Working knowledge and exposure to office and retail property management.
Proficiency in navigating computers and property management software, to include Microsoft Office, iLuvLeasing (CRM), On-Site, and Yardi.
Robust labor relations experience and skills.
Strong technical knowledge of building systems, operations and maintenance.
Understanding of marketing trends, budgeting and reporting, including strong financial skills with knowledge of GAAP.
Valid NYS real estate license or ability to obtain one within the first 120 days of employment.
Work authorization required.
Must be available to work weekends (Saturdays and Sundays) as needed.

Skills

Excellent interpersonal, verbal, and written communication skills
Passion for working with people
Ability to create and execute building initiatives
Leading with a hospitality mindset

Location

New York City

Work Type

On-site
Full-time

Experience Level

15+ years of multifamily residential property management experience

Education Level

Bachelor's degree in business, marketing, hospitality, real estate, or finance or equivalent experience

Salary/Compensations

$225,000 - $250,000

Benefits

Significant incentive pay
Full benefits packages

About the Company

Rose Associates is a dynamic services platform spanning development, management, leasing, and marketing for private and institutional property owners globally.
Established in 1925, Rose Associates has over a century of New York City real estate expertise, expanding across the tri-state area.
The company is a go-to industry leader in the New York City market, particularly with office to residential conversions.

Equal Opportunity

All official communication regarding opportunities with our firm will come exclusively from an email address ending in @RoseNYC.com.
We will never request payment, financial information, or sensitive personal documentation during the application process.
We will never extend a job offer without first conducting a formal in-person interview.
If you receive a message that appears suspicious or does not originate from this domain, please mark it as spam or phishing and report it to us directly at recruiting@rosenyc.com.