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About the Role
The Coordinator, Visual Merchandising - Signs is responsible for delivering impactful, customer-focused signage programs that support strategic initiatives, strengthen the Indigo brand experience, and drive business results. As the subject matter expert for store signage, this role partners cross-functionally with Visual Merchandising, Creative Studio, Marketing, and external vendors to develop and execute accurate, timely, and effective signage solutions across the store network.
Responsibilities
- Deliver impactful, customer-focused signage programs.
- Support strategic initiatives and strengthen the Indigo brand experience.
- Drive business results through effective signage solutions.
- Act as the subject matter expert for store signage.
- Partner with Visual Merchandising, Creative Studio, Marketing, and external vendors.
- Develop and execute accurate, timely, and effective signage solutions.
- Manage signage matrices for seasonal campaigns and initiatives.
- Coordinate signage reviews with leadership and stakeholders.
- Create and distribute clear, actionable communications for signage execution.
- Develop training resources and educate partners on signage standards.
- Support seasonal changeovers, new store openings, and renovations.
- Lead signage briefing and copy request processes.
- Collaborate on creative reviews to ensure signage supports business objectives.
- Maintain the accuracy of signage matrices throughout project lifecycles.
- Review final artwork files for quality, accuracy, and production readiness.
- Manage timelines and communication for ad hoc signage projects.
- Coordinate signage programming and production requirements with vendors.
- Manage invoice processing and budget tracking.
- Resolve production, delivery, and quality-related issues with vendors.
- Collect and communicate signage shipment and tracking information.
- Maintain and improve signage tools, portals, and documentation.
- Manage signage-related support tickets and inquiries.
- Maintain accurate store profile information.
- Identify opportunities to streamline processes and improve execution.
- Leverage technology and innovative solutions for signage workflows.
- Build strong partnerships across teams.
- Share knowledge, best practices, and expertise.
- Foster collaboration and encourage diverse perspectives.
- Influence without direct authority and build alignment.
- Support a culture of continuous learning and innovation.
- Model Indigo's values and contribute to team culture.
- Embrace diversity of thought and foster an inclusive environment.
- Demonstrate curiosity, adaptability, and a growth mindset.
- Actively support organizational change and continuous improvement.
Requirements
- College diploma or university degree in Marketing, Communications, Project Management, Visual Merchandising, Business, or a related field is preferred.
- 2-4 years of experience in project coordination, marketing, visual merchandising, retail operations, or a related field.
- Retail experience, particularly within Indigo, is considered an asset.
- Strong written, verbal, and interpersonal communication skills.
- Demonstrated project coordination and organizational skills with the ability to manage multiple priorities.
- High attention to detail and commitment to accuracy.
- Strong problem-solving and critical-thinking abilities.
- Proficiency in Microsoft Office applications, particularly Excel.
- Working knowledge of Adobe InDesign and SharePoint preferred.
- Ability to work effectively in a fast-paced, cross-functional environment.
- Strong stakeholder management and relationship-building skills.
- Ability to translate complex information into clear, actionable communications.
- Occasional travel, including overnight travel, may be required.
Skills
- Project coordination
- Marketing
- Visual merchandising
- Retail operations
- Communication (written, verbal, interpersonal)
- Organization
- Attention to detail
- Problem-solving
- Critical-thinking
- Microsoft Office (Excel)
- Adobe InDesign
- SharePoint
- Stakeholder management
- Relationship-building
Location
- Canada
Work Type
- Permanent
- Full-Time
Experience Level
- 2-4 years
Education Level
- College diploma or university degree
Salary/Compensations
- CAD 45000 - CAD 65000
Benefits
- Use of AI tools for screening and assessments
- Responsible, equitable, and compliant AI usage
- Regular review of AI tools to prevent bias or discrimination
- Commitment to equity, diversity, inclusion, and accessibility
- Accommodation for special needs during the recruitment process
About the Company
- Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen.
- We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories — big and little — connect us.
- Indigo is our customer's happy place — for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.
- Our Mission is to inspire reading and enrich the lives of booklovers.
- We believe in the power of people and their stories.
- We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive.
- Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.
- We Will Hire, Inspire, Promote and Retain the Best
- We Will Be Customer Centric
- We Will Be Entrepreneurial
- We Will Be Committed to Caring About Each Other, Our Communities, and Our Environment
- We Will Be Committed to True and Shared Value Creation
- We Will Be Systems Thinking, Data Driven and AI enabled
Equal Opportunity
- At Indigo, equity, diversity, inclusion, and accessibility are at the core of our values.
- We integrate these principles into our training, policies, and hiring practices, and we continuously improve them to reflect the needs of the communities we serve.
- We welcome applications from people of all backgrounds and experiences, including Indigenous peoples, Black people, and people of colour (IBPOC), members of the 2SLGBTQIA+ community, and people with disabilities.
- If you require special accommodation during the recruitment process, please contact Human Resources at [email protected].
- We respect your privacy throughout the recruitment process. Our Candidate Privacy Statement explains how we collect, use, and protect your personal information when you apply for a position at Indigo, as well as your choices.