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About the Role
The Youth Care Professional I supports the day-to-day functioning of residents by helping to create and maintain an atmosphere of warmth and safety, delivering relationship-based, competence-centered, and trauma-informed solutions to youth and families.
Responsibilities
- Engage youth and families in trust-based, productive relationships to help them prepare for transitions, interact in the community, and promote respect and independence.
- Maintain vigilance and ratio to ensure safety of residents in accordance with agency and funder requirements.
- Provide support services such as mentoring, emotional support, life skills training, and personal care to children.
- Execute after school and weekend activities.
- Accompany children on outings; transport youth to and from home time and appointments.
- Complete and maintain documentation in medical record system and daily logs to meet program requirements.
- Supervise residents through trauma-informed approaches according to established program standards.
- Respond appropriately to resident emergency and safety issues/situations, in compliance with agency and regulatory mandated reporting protocols.
- Apply appropriate emergency techniques such as Heart saver as needed.
- Recognize dysregulated youth behavior and effectively apply the continuum of crisis prevention and intervention through verbal and non-verbal de-escalation skills to reduce risk.
- Build professional relationships that support the individual development and success of residents; foster a safe, caring and supportive environment that promotes growth, skill development, and positive outcomes for residents.
- May be required to physically restrain clients weighing between 50 lbs. and 300 lbs. and guide them safely to the floor.
Requirements
- High School Diploma or GED required
- CPR certification required or obtained within 60 days of hire.
- Unrestricted, valid NYS driver’s license for minimum of 1 year with a clean driving record and minimum insurance coverage that meets agency standards preferred.
Skills
- Communicates Effectively
- Personal Excellence
- Cultural Competence
- Builds and Leverages Relationships
- Optimizes Decision Making
- Emotional competence and good judgment required to build productive, engaged children, youth, staff and family relationships while implementing required rules, expectations and routines.
- Ability to complete all required documentation in timely fashion according to established policies and regulations.
- Ability to recognize and address escalating and dysregulated youth behavior and utilizing training provided in behavior management and Therapeutic Crisis Intervention (TCI) including the use of physical interventions (holds).
- Problem-solving and conflict resolution skills with self and others.
- Consistently meet the highest standard for ethical and professional conduct towards all.
- Manual dexterity is required, including the frequent ability to grasp in both hands and continuous use of fine manipulation skills in both hands
Location
- Central & Western New York
Work Type
- Variable scheduling including evenings and weekends
Experience Level
- Based on experience
Education Level
- High School Diploma or GED
Salary/Compensations
- $18.50 Minimum pay rate, $24.00 Maximum pay rate
Benefits
- Generous paid time off
- Paid holidays
- Comprehensive medical, dental and vision coverage
- Flexible spending account
- 403(b) retirement savings plan with employer match
- Employee Assistance Plan
About the Company
- At Hillside, we believe that healthy youth and strong families with opportunities to succeed are the foundation of any thriving community.
- Guided by this belief, we provide community-based services, education, and residential treatment to positively impact lives, in partnership with youth and families who have experienced trauma.
- From locations across Central & Western New York and Prince George’s County, Maryland, our programs serve nearly 10,000 youth, adults, and families each year.
- Partnering with families and communities, we deliver high-quality, evidence-based services, in the appropriate settings — whether on residential campuses or in schools, homes, or the workplace.
- By measuring the impact of our work, we endeavor to deliver ever better outcomes every day.
Equal Opportunity
- Hillside is committed to equal opportunities for all, supporting a diverse workforce, creating development opportunities for our people.
- Hillside is an equal opportunity employer; individuals from underrepresented and/or marginalized identities, Veterans, and disabled persons are encouraged to apply.
- Upon request, reasonable accommodations will be provided for the disabled.