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About the Role

The Director of Clinical Services will provide clinical leadership and policy direction, maintain accepted standards of practice, and offer administrative, professional, and clinical supervision to staff. This role oversees the development and management of all client-based services within the Supervised Release Program and directly supervises four to five direct reports.

Responsibilities

Guide and shape the evolution of the clinical services unit, overseeing the delivery of all services.
Identify opportunities for improvement and expansion in clinical services; oversee the implementation of all clinical services programs including strategy, execution and impact measurement.
Ensure the integration and alignment of the clinical services strategy with the organization’s strategy.
Ensure the delivery of professional clinical support services that can be fully integrated into the service model, utilizing established CBT competencies to enhance client engagement, recovery-oriented care, and continuity of support.
Collaborate closely with the Director of Clinical and Peer Services at Kew Gardens, and the Director of Court Operations and Program Administration to ensure alignment of strategic goals, coordinate service delivery across sites and ensure consistency across sites and programs (traditional and ICM).
Manage the launch and implementation of program improvements and pilot programs intended to better processes and enhance service delivery.
Align work goals, objectives and resources with the program's model, strategies, and longer-term goals.
Ensure program compliance with all regulations, code of ethics, and agency training requirements for staff.
Oversee all personnel in the clinical services units; build, coach and mentor a high-performing team of 4-5 direct reports from two interdisciplinary teams.
Define clear metrics for success and identify opportunities for professional growth.
Promote collaboration and synergy within supervised release, which includes the peer services and clinical services units.
Serve as one of the main liaisons and external representatives of CJA’s clinical services unit.
Engage with external stakeholders (courts, attorneys community members) to identify opportunities for collaboration and expansion of services.
Actively support the advancement of DEIB cultural competence, racial, gender and social equity in all clinical programs, practices, and services.

Requirements

Licensed Clinical Social Worker (LCSW), or Licensed Mental Health Counselor (LMHC)
Minimum of 7 years of experience managing the delivery of clinical services, supervising clinical professionals, and overseeing program outcomes and performance measures for the delivery of clinical services.
1 year experience at the Associate Director or CJA equivalent level.
Demonstrated ability to lead multidisciplinary teams.
Demonstrated ability to work with peer support professionals, leveraging professionals and leveraging peer support competencies and the unique contributions of lived experience within integrated service delivery models.
Demonstrated ability to administer, score and interpret standardized clinical assessments to guide applied counseling interventions.
Demonstrated ability to improve operational or programmatic efficiency or effectiveness.
Demonstrated ability to plan and manage projects and budgets.
Demonstrated ability to attract, retain and develop a multi-disciplinary team of licensed professionals.
Demonstrated ability to work with, collaborate with and support individuals within the highly regulated and complex environment of the criminal legal system.
Pursue professional development pathways by participating in educational opportunities, reading professional publications, maintaining professional networks, and engaging with professional associations.

Skills

Clinical leadership
Policy direction
Standards of practice
Administrative supervision
Professional supervision
Clinical supervision
Strategic thought partnership
Program development
Program management
People management
Stakeholder management
Partnerships
DEIB
CBT competencies
Team leadership
Mentoring
Collaboration
Synergy
External representation
Cultural competence
Racial equity
Gender equity
Social equity
Operational efficiency
Programmatic effectiveness
Project management
Budget management

Location

Long Island City (LIC) office site
Kew Gardens (KG) office site

Work Type

3 days in-office and 2 days remote

Experience Level

7 years of experience managing the delivery of clinical services
1 year experience at the Associate Director or CJA equivalent level

Education Level

Licensed Clinical Social Worker (LCSW)
Licensed Mental Health Counselor (LMHC)

Salary/Compensations

$161,106.51

Benefits

85% employer-paid medical insurance
100% employer-paid coverage for other core group health benefits
Education reimbursement of up to $300 per semester or quarter after 1 year of employment
5% employer match on 403(b) contributions after 1 year of employment
Transportation benefits
Health insurance
Dental insurance
Vision insurance
Comprehensive mental health and wellness program
Employee Assistance Program (EAP)
Four weeks’ vacation
Paid holidays
Retirement plan with employer matching contributions
Professional learning and development opportunities
Web-based professional development training
In-person professional development training
In-house job training and development

About the Company

The New York City Criminal Justice Agency (CJA) is a not-for-profit service and research organization that operates in partnership with the New York City Mayor's Office of Criminal Justice.
CJA is the City's main pretrial services agency, combining operations, pilot projects, and research under one roof.
CJA utilizes procedural justice practices to provide pretrial services to over 100,000 persons arrested annually in New York City.
CJA works to reduce jail overcrowding and unnecessary detention in New York City.
The Queens Supervised Release Program (QSRP) operates in Queens Criminal Court and serves individuals of all ages who are charged with felonies and misdemeanors, and who present a substantial likelihood of detention but are at risk of failing to appear in court if released on recognizance.
It provides pretrial supervision and voluntary referrals for social services, including job training, employment, drug treatment, and mental health counseling.
Participants remain in the community and are required to maintain face-to-face and/or telephone contact with a case manager, attend all court appearances, and avoid re-arrest.
Information collected about these arrestees and subsequent case processing is maintained in the agency's internal and externally shared databases.
These systems support descriptive and evaluative research on arrestee characteristics, case processing and court outcomes, as well as on issues and potential reforms to criminal justice policy in New York City.
CJA's programs operate in the criminal courts and detention facilities 24 hours a day, seven days a week within the 5 boroughs of NYC, employing over 325 employees, citywide.

Equal Opportunity

The New York City Criminal Justice Agency is an Equal Opportunity Employer.
CJA is committed to creating a diverse work environment and is proud to be an equal opportunity employer.
We do not discriminate based on race, color, national origin, sex, gender identity, religion, sexual orientation, age, disability, parental status, veteran status, or any other protected status under applicable laws.
We encourage individuals of all backgrounds to apply.