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About the Role
This strategic leadership role is responsible for leading, developing, and advancing the Technical Service organization within the General Industrial (GI) Division. The position serves as a key member of the USCA GI Leadership Team, partnering with customers, sales, marketing, operations, R&D, and other stakeholders to deliver technical expertise, drive innovation, strengthen customer relationships, and support profitable business growth.
Responsibilities
- Quantify customer value of the technical service organization with sales, including case studies for the sales tool kit.
- Enhance the technical service tool kit with sales for value surveys to improve data collection for value proposition development.
- Lead Continuous Improvement and annual cost savings efforts with sales, focusing on delivering the lowest total applied cost to customers.
- Reinforce the mantra: 'we drive the lowest cost TO paint, not the lowest cost OF paint.'
- Create and implement a Technical Service Leadership Development Program with HR.
- Develop and implement a Technical Service organizational structure with HR, including career path and specialty development.
- Develop and implement key Technical Service metrics to measure success.
- Recruit, hire, train, and evaluate technical service management performance with regional sales leadership, initiating promotions, transfers, and performance management as needed.
- Collaborate with the research and development laboratory to ensure effective translation of product development to customer application success.
- Develop productivity tools, such as AI, with IT to maximize the time Technical Service Representatives spend on customer-related activities.
- Develop and implement training/certification curriculum and processes with Sales Excellence to support key skill and capability growth.
- Develop and optimize the GI Tech Service Academy in the Learn platform with PCG.
- Partner with Design Engineering and key industry partners to understand the 'state of the art' in application equipment and translate products to value-added solutions.
- Develop commercial relationships with industry partners for lead and prospect sharing.
Requirements
- Must have a High School or GED equivalent.
- Must have five (5) years of technical or commercial manager experience.
- Meets expectations or better on your last performance evaluation.
- Eligible and able to travel within and to the United States for business purposes.
Skills
- Leadership
- Strategic planning
- Customer relationship management
- Innovation
- Business growth
- Organizational development
- Talent development
- Succession planning
- Budgeting
- Resource planning
- Change management
Location
- United States
- Canada
Work Type
- Full-time
Experience Level
- Senior level
- Managerial experience
Education Level
- High School or GED equivalent
- Associate or Trade degree in Engineering or Field Technician areas (Preferred)
- Bachelor's degree in science, Engineering or Metallurgical fields (Preferred)
Benefits
- Rewards
- Benefits
- Flexibility to enhance health and well-being
- Opportunities to learn, develop new skills and grow contribution
- Inclusive team environment
- Commitment to communities
- Retirement plans
- Health care
- Total well-being programs
- Commute support
About the Company
- Our purpose is to inspire and improve the world by coloring and protecting what matters.
- Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger.
- Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people.
- Our people are behind the strength of our success, and we invest and support you.
Equal Opportunity
- Sherwin-Williams is proud to be an Equal Employment Opportunity employer.
- All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.