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About the Role
The Patient Service Representative I is responsible for providing customer service and ensuring an exemplary patient experience, whether in person or over the phone. This role coordinates clerical tasks such as answering phones, greeting patients, and scheduling appointments, while also managing the patient intake and checkout process, including registration, record filing, and payment collection. The position requires strict adherence to procedures to ensure a seamless patient experience.
Responsibilities
- Welcomes and greets all patients and visitors, in person or over the phone.
- Maintains a clean and organized front desk area.
- Registers new patients and updates existing patient demographics with personal and financial information.
- Collects outstanding patient balances.
- Obtains referrals and authorizations when required.
- Scans incoming faxes, consents, reports, and other patient information into patient charts.
- Generates batch transmittal reports daily.
- Facilitates patient flow by notifying staff of arrivals, managing delays, and communicating with patients and clinical staff.
- Schedules follow-up services and office visits.
- Responds to inquiries from patients, prospective patients, and visitors courteously.
- Maintains adequate medical office supplies by anticipating needs, placing orders, and monitoring equipment.
- Protects patient confidentiality by securing protected health information (PHI) and logging off computers.
- Ensures proper hand-off of responsibilities upon task completion.
- Meets established attendance criteria and starts work promptly.
- Demonstrates respect for the organization's commitment to cultural diversity.
- Consistently demonstrates good use of time and resources.
- Ensures medical records are accurate and complete.
- Performs other assigned duties.
Requirements
- High School Diploma or equivalent required.
- Some college work preferred.
- Minimum of 1-3 years customer service experience required.
- Experience in a medical office, specifically urology, preferred.
- Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding preferred.
- Ability to perform tasks involving carrying, pushing, pulling, lifting, and moving weight up to 50 lbs.
Skills
- Skill in using computer programs and applications including Microsoft Office.
- Knowledge in healthcare systems operations.
- Experience in navigating EMRs.
- Ability to answer multiple incoming telephone calls.
- Excellent organizational skills.
- Multi-tasking abilities.
- Ability to perform well in stressful situations.
- Customer-oriented with ability to remain calm in difficult situations.
- Ability to work independently and manage multiple deadlines.
- Ability to comprehend established office routines and policies.
- Ability to keep financial records and perform mathematical tasks.
- Knowledge of Medical Terminology.
- Excellent verbal and written communication skills.
- Proficient interpersonal relations skills.
- Basic knowledge of health insurance products (HMO, PPO, HSA, Commercial, Medicare etc.).
- Ability to navigate online health insurance portals to verify benefits.
- Adherence to compliance and accreditation efforts including OSHA, HIPAA & CMS guidelines.
- Compliance with HR confidentiality standards.
Location
- 143 N. Long Beach Rd, Suite 1, Rockville Centre NY 11570
Work Type
- Full-time
Experience Level
- 1-3 years
Education Level
- High School Diploma or equivalent
- Some college work preferred
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life Insurance
- Pet Insurance
- Health savings account
- Paid sick time
- Paid time off
- Paid holidays
- Profit sharing
- Retirement plan
About the Company
- INTEGRATED MEDICAL PROFESSIONALS is the largest multi-specialty urology focused practice in the country.
- Our doctors and staff are committed to providing the highest level of quality medical services available.
- Join our team for a rewarding career with a growing health care organization who values our staff as much as we do our patients.