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About the Role
As an Ambassador of the Maison, you will curate unforgettable and personalized experiences, build lasting relationships with clients, and contribute to the boutique's success. This is a fixed-term contract for 6 months to provide cover during a colleague's absence.
Responsibilities
- Achieve and exceed individual and boutique sales targets.
- Understand boutique KPIs and follow related action plans.
- Maintain a clean, organized, and visually appealing boutique environment adhering to brand standards.
- Handle sales transactions, including processing payments and returns.
- Participate in inventory management, including receiving, stocking, and securing products.
- Build operational knowledge on all digital tools.
- Adhere to Maison commercial policy, rules, security protocols, and loss prevention measures.
- Assist with visual merchandising and product displays.
- Proactively engage with clients, providing a warm and welcoming atmosphere.
- Identify client needs and preferences through active listening and thoughtful questioning.
- Develop and maintain strong, lasting relationships with clients through personalized communication and follow-up.
- Expand the client network through referrals and targeted outreach.
- Maintain the client database and manage relationships to drive repeat business.
- Provide exceptional after-sales service, including handling repairs, adjustments, and strap changes.
- Address client inquiries and resolve issues promptly and professionally.
- Facilitate communication between clients and Maison service centers.
- Provide in-depth knowledge of Jaeger-LeCoultre history, collections, and technical specifications.
- Present and demonstrate timepieces with passion and expertise.
- Stay up to date on industry trends, competitor activities, and new product launches.
- Represent the Maison with sophistication at exclusive events.
- Work collaboratively with colleagues to achieve boutique goals and create a positive team environment.
- Share knowledge and best practices with team members.
- Support and assist colleagues as needed.
- Actively participate in team meetings and training sessions.
Requirements
- Proven experience in luxury retail sales, preferably in the watchmaking or jewellery industry.
- Demonstrated ability to cultivate and expand a network of high-net-worth individuals.
- Ability to work independently and as part of a team.
Skills
- Exceptional client service skills.
- Excellent communication and interpersonal skills.
- Sales skills.
- Client relationship management.
- Product knowledge.
- Visual merchandising.
- Inventory management.
- Payment processing.
- Problem-solving.
Location
- Boutique
Work Type
- Fixed-term contract
- Full-time
Experience Level
- Proven experience in luxury retail sales
About the Company
- Since 1833, Jaeger-LeCoultre has been distinguished by its mastery of complications and the precision of its mechanisms.
- Known as the Watchmaker of Watchmakers, the Manufacture has created more than 1,300 different calibres and holds over 400 patents.
- With 190 years of expertise, the Manufacture designs, produces, finishes, and ornaments advanced and precise mechanisms, blending passion with savoir-faire.
- The Manufacture creates fine timepieces that combine technical ingenuity with aesthetic beauty and understated sophistication.